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Director-Tech Service Mgmt

Direct TV

This is a Full-time position in Los Angeles, CA posted June 20, 2022.

DIRECTV, the leader in direct-to-home satellite broadcasting for over 25 years, is changing how the world experiences entertainment. We’re delivering cutting-edge products and services that redefine the future. Innovation is at the heart of what we do, and we’re revolutionizing how our customers access to content anytime, anywhere. With premier video services like DIRECTV and U-Verse to our newest streaming service, DIRECTV Stream, our industry-leading team is at the forefront of making it all happen. Together, we’re creating the best entertainment and communications experience in the world. RSRDTV.

DIRECTV Broadcast Operations is looking for a Rockstar like you, a highly motivated leader with broad expertise in broadcast technologies such as digital broadcast satellite, video streaming, etc. This position will be responsible for championing best practices as well as providing leadership to a team of technical professionals while working in a cross-functional organization.

  • You will lead a team of technical specialists and support them through day-to-day technical operations and influence your team to achieve operational efficiency and improve customer NPS.
  • Support multiple cross-functional technical teams to deliver operational efficiency in a fast-paced and complex operating environment, provide opportunities for continued technical growth and ongoing personal development to your team.
  • Evaluate and recommend Tool/Technology to increase overall team productivity. Developing best practices and creating a learning environment that accelerates time to resolution.
  • Build strategic relationships with key business leaders to ensure program and operational success
  • Lead efforts to identify risks, resolve key project opportunities, and establish appropriate resolution paths
  • Create a collaborative work environment that cultivates the culture of shared understanding, transparency, continuous improvement, automation, innovation, and learning.
  • Exhibit a high tolerance for interruptions while remaining productive and able to provide effective guidance
  • Set clear metrics and key performance indicators (KPI) for individuals and teams and foster individual career growth.


  • 10+ years of experience leading technical teams, maintaining and operating mission-critical video distribution and satellite environments.
  • Bachelors or equivalent specialized degree in electronics, engineering, broadcast technologies
  • Good to have a diverse technical skillset ranging from video compression systems, networking concepts, antenna control/servo systems, RF uplink/downlink equipment, RF and transport test equipment, M&C systems, and video transport monitoring.

Other Skills:

  • Ability to think and act both strategically and tactically
  • Technical understanding with the ability to translate into business requirements
  • Great business judgment, proven strategic thinking, and demonstrated consensus skills
  • Able to be creative and innovative with service quality, improvement, and solutions
  • Ability to handle complex questions from all levels
  • Ability to influence and motivate team
  • Excellent written, verbal, and presentation skills
  • Relationship management and conflict resolution skills
  • Ability to bring together and work with a team with varied backgrounds, i.e., Technical and business representatives
  • Work with senior management to understand and add value to the strategic plans
  • Statistical and analytical skills
  • Adapt to a fast-paced and rapidly changing environment.
  • Ability to quickly get up-to-speed and thrive in an evolving and fast-paced environment, often with little supervision or lack of established process

Salary Range: 105,000-210,100

This position is subject to the DIRECTV COVID-19 Vaccination Policy. Click RSRDTV

Job Posting: Jun 15, 2022, 1:50:49 PM
Schedule: Full-time
Job Level: Senior Associate/Second Level Manager
Associated topics: call center manager, customer service manager, customer service team manager, monitor, operations, product support, review, senior, service manager, telephone