Director Station Operations

Alaska Airlines

The Team:
Guided by our purpose, core values, and leadership principles, we are creating an airline people love. Our corporate teams set the strategies and operational plans to ensure the success of our company. Whether we use our expertise in accounting, human resources, finance, planning, legal, marketing, or any of our operational divisions, our shared passion for travel and our guests is what motivates us to achieve excellence each day. If you share our passion for creating an airline people love, we want to hear from you.

Role Summary:
The Director Station Operations sets the long-term strategy for driving a safe, reliable operation while maintaining the highest standards in customer service for Alaska Airlines (AS). As a people leader, this role establishes strategic goals and direction for a team of operational leaders to ensure the station(s) responsible for meet performance objectives and compliance guidelines, and regularly evaluate facility plans to ensure optimum efficiency, productivity, and financial performance.

Key Duties:
Establish strategic goals and direction for team of station leaders.

Set long-term strategy for operational plans to ensure the station meets performance objectives and compliance guidelines.

Evaluate facility plans regularly to ensure optimum efficiency, productivity, and financial performance of station(s) of responsibility.

Shape culture of the team through action, presence, and reinforcement of behaviors, including open and honest, clear, two-way communication with front line and field supervisory staff.

Oversee procedures for new station operations, coordinate with other departments to provide assistance and ensure all start-up requirements are met.

Influence between all stations within designated region and provide strategic recommendations to other appropriate stations and regions to ensure adequate support services are provided.

Develop budget for region and review regularly to ensure financial objectives and all guidelines are met.

Manage alliance, supplier, and CPA (capacity purchase agreement) relationships.

Establish strong, collaborative relationships with union leadership.

Develop people through effective performance management and ongoing feedback, focusing on fostering strategic and systems thinking, development of talent, and succession planning across teams and disciplines.

Facilitate diversity, succession planning, and career progression through the identification of career development opportunities via developmental assignments and formal/informal training. 

Job-Specific Experience, Education & Skills:

A minimum of 8 years of airline operational experience.

A minimum of 5 years of leadership experience with 2 years of those years directly leading people.

A Bachelor of Arts or a Bachelor of Science degree or an additional 2 years of experience in lieu of this degree.

Strong track record of effectively managing teams, with experience developing and mentoring employees through engagement.

Strong track record delivering on all required performance metrics, goal and objectives as directed.

Working knowledge of fiscal control systems, staffing processes, safety, and security compliance.

Sound, strategic thinker with a track record of demonstrating good judgement, strong business acumen, and executing plans with a sense of urgency and a mind for safety.

Skilled at making and defending tough decisions, while demonstrating care and concern for the opinions of others, both inside and outside the organization.

Excellent communication skills (verbal, written, and interpersonal).

Proactive, enthusiastic, creative, and willing to try new approaches.

Ability and willingness to travel extensively (70-80%).

High school diploma or equivalent.

Minimum age of 18.

Must be authorized to work in the U.S.

Airport SIDA Badge Requirements:
Important update for non-crew employees working at an airport or maintenance hangar: Employees will be required to obtain a SIDA badge provided by the airport authority and maintain good standing in order to keep their SIDA badge. Review the document for a comprehensive overview.


Job-Specific Leadership Expectations:
Embody our values to own safety, do the right thing, be kind-hearted, deliver performance, and be remarkable.

Salary Range:
$116,900 – $192,900 / year

Salary Details:
The pay range and total target compensation package listed above is the expected pay offered for this position at the start of employment. Your pay will be based on multiple factors, including and not limited to location, your relevant experience/level, experience level, and skillset while balancing internal equity relative to other Alaska/Horizon employees. Alaska/Horizon is committed to fair, unbiased compensation along with competitive benefits in all locations in which we operate.

Total Rewards:
Alaska Airlines and Horizon Air pay and benefits can vary by company, location, number of regularly scheduled hours worked, length of employment, and employment status.


Free stand-by travel privileges on Alaska Airlines & Horizon Air with high priority status 

Select number of confirmed travel credits provided annually 

Comprehensive well-being programs including medical, dental and vision benefits

Generous 401k match program

Quarterly and annual bonus plans

Generous vacation and paid time off 

For more information about Alaska/Horizon Total Rewards please visit our career site and view benefits.

FLSA Status:

Employment Type:


Requisition Type:

Los Angeles

Equal Employment Opportunity:
We are proud to be an Equal Employment Opportunity (EEO) and Affirmative Action (AA) employer that is committed to diversity, equity, and inclusion. We take affirmative action to ensure equal opportunity for all qualified applicants and employees and do not discriminate based upon race, color, religion, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disability status, genetic information (including family medical history), political views or activity, or other legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law. We may use your information to maintain the safety and security of Alaska Airlines and Horizon Air, its employees, and others as required or permitted by law. People of color, women, LGBTQIA+, immigrants, veterans, and persons with disabilities are encouraged to apply.

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