Director, Hub Administration

Who we are: 

Would you like to work for a stable, secure, and fast-growing airline where you will be stimulated, challenged, and have the opportunity to develop your career?  If so, read on!  Come and work with the best of the best at Envoy Air where you will join a team committed to providing outstanding service. 


We offer: 

Amazing employee flight privileges within the American Airlines global network 

Training and development programs to take your career to the next level 

Comprehensive health and life benefits (subject to location) 

Salary range – $95,140 to $133,155

How will you make an impact?



Oversees application and enforcement of the Attendance Control Policy for all workgroups. Ensures compliance with C23 discussion/documentation and issuing attendance letters, including termination.

Oversees recruitment for Customer Services, Ramp Services, Cabin Services, Airport Services, Transportation Services, and Operations including the onboarding, fingerprinting, drug test and TSA/STA clearance processes.  

Analyze and report trending of pay and management of overtime reduction.

Works closely with the Payroll Department to ensure consistency with coding and employee pay compensation.

Coordinates injury on duty follow-up, leaves of absence/return to work requests, medical clearance and CAR processing.  

Constructs and facilitates work schedule bids including vacation bids for all work groups covered under union organizations.

Create and enforce administrative and operational policies and procedures. 

Creates and maintains formulated Excel spreadsheets to analyze trends and facilitate projects in key areas such as budgets, headcount forecasts, overtime spending and attrition logs.

Investigates and resolves employee administrative discrepancies.  

Responsible for development of operational managers as wells as managing agent workgroup.

Responsible for compliance of record keeping as it pertains to state laws and company requirements.

Determine operational efficiencies through technology and usage of improving staffing standards.

Ability to audit billing and compliance items as they relate to financials.

Prepares and participates in unemployment claim hearings. Coaches and counsels Agent/Support Staff and Management workgroups applying C3P and ACP/AMP when necessary. Completes ad-hoc analyses as required by department leaders.

Must be able to work in a team environment with the ability to prioritize work and projects in order to meet deadlines and objectives. 

Must have strong organizational and analytical skills. 

Must be able to work with minimal supervision, report to work regularly and on-time, and be self-motivated.  

Who are we looking for?



Minimum age of 18 

College degree or equivalent experience

Preferred: Bachelor’s degree in Finance, Business Administration or Operations Strategy or equivalent work experience

Five or more years of airline operational experience 

Demonstrated ability to communicate effectively both orally and in writing 

Possess the legal right to work in the United States 

Ability to read, write, fluently speak and understand the English language 

Supervisory experience, preferred 

Proficiency in Microsoft programs including Word, Excel, PowerPoint, and Outlook, Forms required

Advanced working knowledge of Excel including charting/trending and PowerPoint, required

Ability to perform complex mathematical calculations and quantitative analyses, preferred 

Ability to understand and apply provisions of union agreement and company/federal regulations, preferred

Please note: The description is intended to provide a brief overview of the position. It’s not intended to be an exhaustive list of all responsibilities, duties, expectations, and skills required of those in this position. Duties and expectations may be subject to change at any time. 


Envoy Air is an Equal Opportunity Employer – Minorities/Women/Veterans/Disabled. 



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