Director, Client Delivery | Program Leadership- Enterprise Utilities

Role Profile

As a member of the Energy & Utilities leadership team, you will be responsible for ensuring the proper execution of the industry practice’s overall client expansion plan.

You will be responsible for establishing and expanding relationships with buyers once transitioned from the industry field sales team.

To be successful, you must be able to establish trust, confidence and partnership
– for the purpose of identification and capture of new business and technical opportunities.

You must also be proficient in understanding and documenting client expectations to ensure attainment, identify risks and develop/implement remediation plans.

The position requires a specialization in Delivery excellence & Project Leadership, to include but not limited to:

· Engagement Management: Lead engagement planning and budgeting; manage engagement teams; define deliverable structure and content; facilitate buy-in of proposed solutions from top management levels at the client; direct on-time, quality delivery of work products; manage engagement risk.

· Business Development: Leverage strong client relationships (with top decision makers) and knowledge of their business challenges/goals to identify expansion opportunities for profitable expansion within utility client accounts.

· Practice Development: Drive planning and execution developing practical solutions and methodologies that promote delivery excellence and customer satisfaction

· People Development: Performing the role of mentor and coach; provide input and guidance into the staffing process; actively participate in staff recruitment and retention activities; provide support for delivery teams and staff.

·

Key Responsibilities

Understand business objectives and operational readiness related to a client’s needs Translate a client’s strategic direction and business objectives into holistic project plans Set and ensure quality standards for project deliverables.

Serve as the project expert in developing against Neudesic’s methodology and processes, with particular focus on Agile frameworks Participate in forecasting and planning activities as needed Partner with client executives to achieve client objectives Proactively manage multiple commitments and tasks simultaneously Design and deliver client deliverables based on client needs and expectations Manage project schedule, scope, and risk across the entire digital transformation lifecycle Execute work plans in the field and assist with the preparation of presentations and proposals.

Coordinate with technical resources in aligning deliverables to address human interaction with technical solutions Coordinate resources including Delivery Center and/or Global Services to meet project and profitability objectives Actively align cross-functional stakeholders around objectives and measures of success Proactively identify, mitigate, and resolve issues that may adversely impact projects Help prepare/organize executive presentations for utilities team to present to all organization levels ranging from C-Level executives to program leads to drive decisions and next steps Work directly with mid-to-senior level clients to present ideas and recommendations Facilitate meetings and participate in working sessions with clients Analyze proposed changes and determine impacts on business processes and organizational design Implement communication and training programs that prepare the organization for consumption of new digital business processes and incentivize adoption Contribute to business development activities such as requests for proposal (RFPs), and responses to statements of work (SOWs) Coach and develop Associate Management Consultants and Business Analysts

Additional Skills, Competencies & Requirements:

BA or BS degree from an accredited college or university required 10+ years of traditional management consulting experience preferred 10+ years of experience at a leading consulting firm preferred Ability to travel up to 30%

Neudesic is an Equal Employment Opportunity Employer

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Related Post