Director, Ambulatory Admin Operations / Ambulatory Operations

Ranked among the top 10 pediatric hospitals in the nation, Children’s Hospital Los Angeles (CHLA) provides the best care for kids in California.

Here world-class experts in medicine, education and research work together to deliver family-centered care half a million times each year. From primary to complex critical care, more than 350 programs and services are offered, each one specially designed for children.

The CHLA of the future is brighter than can be imagined. Investments in technology, research and innovation will create care that is personal, convenient and empowering. Our scientists will work with clinical experts to take laboratory discoveries and create treatments that are a perfect match for every patient. And together, CHLA team members will turn health care into health transformation.

Join a hospital where the work you do will matter-to you, to your colleagues, and above all, to our patients and families. The work will be challenging, but always rewarding.

It’s Work That Matters.


Purpose Statement/Position Summary: The Director Ambulatory Administrative Operations is the recognized leader in understanding, interpreting and creatively innovating ambulatory health care delivery, as well as ensuring the ambulatory standards of practice meet all regulatory requirements and organizational policies and procedures, while concurrently supporting the mission & values, quality, service and financial goals and objectives of Children’s Hospital Los Angeles Enterprise. The Director is accountable for collaborating in the design, implementation, evaluation and improvement of the ambulatory health delivery systems, deploying methods and strategies to maintain and improve the compliance of ambulatory care service delivery, clinical quality, clinical processes/systems, performance, patient satisfaction / safety, practice standards and the effectiveness of patient care with regulatory and organizational / institutional requirements and / or standards. The Director’s responsibility will include for providing operations management for multiple ambulatory care/outpatient departments and managing non-physician administrative, technical and support staff as assigned by the VP of Ambulatory Operations. This leader will work with a dynamic group of leaders in collaboration for systems change in Children’s Hospital Los Angeles Ambulatory health care delivery.

Minimum Qualifications/Work Experience:
• A minimum of eight (8) years of general management experience in a healthcare service environment, physician practice management company, or healthcare management service organization preferred.
• Healthcare expertise and billing and collection experience.
• Demonstrated verbal, written, and interpersonal skills
• Personnel management and business planning experience.
• Understanding of insurance billing and collection requirements required.
• Proficiency in using PC-based spreadsheet and word processing applications required.

Titles and Number of Employees Supervised: Division Administrator(5), Office Managers (1), Ambulatory Administrator (1), Access Center Administrator (1), Manager Emergency Transport (1), Administrator Finance (1), CS Manager – Triage (1), Project Manager (1)
Working Conditions/Physical Demands: Office based. Must work constantly with administrators, physicians, office manager, and employees. Perform critical work under deadlines. Close and general vision required to read computer screen. General hearing and speech for telephone conversations. Hand and finger dexterity. Turning or twisting (in chair) to reach files and supplies. Good eye-hand coordination to operate office equipment. Kneeling and bending.
Equipment/Machines Used: Computer and printers, MS Excel for spreadsheets, Telephone & Fax systems, File systems, MS Word for correspondence, Typewriter, Copy Machine.

Bachelor degree from an accredited college or university required.
Graduate degree in healthcare administration or business administration required.

Knowledge, Skills and Abilities Required:
• Knowledge of the principles and practices of health planning and management sufficient to manage, direct and coordinate the operation of a major health care division.
• Knowledge of health care administration and clinic philosophy and policies and operating procedures. Knowledge of fiscal management systems and techniques, human resource management practices including supervision and staff development.
• Knowledge of governmental regulations and reimbursement requirements, computer systems and applications.
• Skill in exercising initiative, judgment, problem-solving, decision- making.
• Skill in developing and maintaining effective relationships with staff, board, physicians, and patients by providing an open, collaborative management approach, and a commitment to teamwork.
• Demonstrated verbal, written and interpersonal skills. Evidence of a significant ability to relate effectively to physicians and a strong interest in supporting physician practices and practice values.
• Skill in organizing work to achieve divisional goals and objectives.
• Ability to collaborate and manage change in financial, operational and business development areas.
Ability to analyze and interpret complex data, research and prepare comprehensive reports, and monitor quality controls standards.

Pay Scale Information

USD $130,000.00 – USD $233,875.20

CHLA values the contribution each Team Member brings to our organization. Final determination of a successful candidate’s starting pay will vary based on a number of factors, including, but not limited to education and experience within the job or the industry. The pay scale listed for this position is generally for candidates that meet the specified qualifications and requirements listed on this specific job description. Additional pay may be determined for those candidates that exceed these specified qualifications and requirements. We provide a competitive compensation package that recognizes your experience, credentials, and education alongside a robust benefits program to meet your needs. CHLA looks forward to introducing you to our world-class organization where we create hope and build healthier futures.

Children’s Hospital Los Angeles (CHLA) is a leader in pediatric and adolescent health both here and across the globe. As a premier Magnet teaching hospital, you’ll find an environment that’s alive with learning, rooted in care and compassion, and home to thought leadership and unwavering support. CHLA is dedicated to creating hope and building healthier futures – for our patients, as well as for you and your career!

CHLA has been affiliated with the Keck School of Medicine of the University of Southern California since 1932.

At Children’s Hospital Los Angeles, our work matters. And so do each and every one of our valued team members. CHLA is an Equal Employment Opportunity employer. We consider qualified applicants for all positions without regard to race, color, religion, creed, national origin, sex, gender identity, age, physical or mental disability, sexual orientation, marital status, veteran or military status, genetic information or any other legally protected basis under federal, state or local laws, regulations or ordinances. We will also consider for employment qualified applicants with criminal history, in a manner consistent with the requirements of state and local laws, including the LA City Fair Chance Ordinance and SF Fair Chance Ordinance.

Qualified Applicants with disabilities are entitled to reasonable accommodation under the California Fair Employment and Housing Act and the Americans with Disabilities Act. Please contact CHLA Human Resources if you need assistance completing the application process.

Diversity inspires innovation. Our experiences, perspectives and backgrounds allow us to better serve our patients and create a strong community at CHLA.

Ambulatory Operations

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