*JR 3234*
*Director, Administration & Campus Operations*
*Los Angeles, CA 90004*
*Salary: *$90,000 – $100,000
*Full Time*
*Exempt*
*Driving Required*
*WHAT IS THE DIRECTOR, ADMINISTRATION & CAMPUS OPERATIONS*
Under the direction of the Chief Compliance & Administrative Officer, the Director is responsible for facilitating the efficient and successful operations of the PATH Metro LA Hub concerning its administrative and operational services. The Director works collaboratively with PATH’s leadership team and campus community members to formulate policies and procedures to ensure the effective operation of the campus. The Director manages and oversees the campus’ day-to-day administrative services and serves as the primary point of contact for the campus. In collaboration and consultation with the relevant PATH leaders, property management, and partnering agencies onsite, the Director advises in the areas of safety and security, facilities, client services, events, and visitor relations.
*RESPONSIBITIES*
The following reflects management’s definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities to this job at any time due to reasonable accommodation or other reasons. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions:
*Campus Operations*
* Work closely with internal partners on campus operations such as Operations & Facilities, Property Management, Onsite Program Services, Onsite Housing, Administration, HR, Finance, External Affairs, Security, IT, QAC, PATH Ventures & Partners, Executives, and Onsite External Businesses.
* Build relationships, systems, and an operational rhythm that exemplifies PATH’s values.
* Develop, implement, and manage systems, activities, and processes that ensure a positive staff and visitor experience. Be an ambassador of the overall campus experience for all employees, clients, and visitors ensuring PATH’s values and inclusive culture are translated into a welcoming and engaging campus.
* Coordinate with internal teams to deliver continuous, consistent communications throughout the site.
* Co-develop with department leads a campus operations program around the welcome center and reception, parking, health and safety, event management, security, onsite storage management, program service engagement, and administrative support to onsite departments.
* Engage with all campus stakeholders to assess the administrative services provided, communicate issues, concerns and needs to the senior leadership team and advocate for the interests of the campus consistent with the goals of senior leadership.
* Build strong relationships with property management, operations, and facilities teams to ensure service, maintenance, and cleanliness of the campus.
* Develop and maintain management of campus facilities, equipment, and assets to ensure that the physical space and resources meet the needs of staff, clients, and visitors.
* Develop and maintain a calendar of events and activities, and ensure awareness and coordination among onsite departments.
* Organize and coordinate weekly schedules and meetings to support campus operations, coverage, and accommodations.
* Work with the security team to ensure campus safety, incident response, and implementation of enhanced security measures.
* Work with the program services team to ensure staff and clients can utilize the campus spaces effectively for meetings, service delivery, and support. Support the welcome center and reception desk with strategies for effective communication, policy adherence, and troubleshooting incidents as they arise.
* Collaborate with program management to ensure support for onsite services to gather feedback and ensure continuous quality improvement.
* Liaise and manage the portfolio of contracts with onsite external businesses (such as Gateways and JWCH) and execute changes to agreements and enhancements in partnership.
* Maintain accurate reporting for campus foot traffic, visitor relations and inquiries.
* Ensure mass communications across the campus with current rosters that can be shared across team. Work with departments to send timely announcements and communications.
* Organize onsite vendor and partners services to include fairs, drives, clinics, etc. Ensuring campus wide participation and planning.
* Respond to stakeholder inquiries, routine questions, requests for service, and complaints via phone, e-mail, or in person; follow through on resolving problems.
* Use critical thinking, reasoning, and prioritization to address a wide range of unique problems and interactions with staff, leadership, staff, and external stakeholders.
* Facilitate meetings and lead discussions to promote a proactive approach to ensuring deliverables, timelines, and performance indicators are met
* As the campus liaison to the senior leadership team, inform senior leadership of both strategic and emerging administrative issues for appropriate direction.
* Proactively communicate with the CCAO and senior leadership to inform them of campus initiatives and plans that may impact operations so the implications of those changes can be worked through in a timely manner.
*Administration*
* Lead the site-based administrative team. Plan, organize, direct, and review the work of supervisors and staff within the administration department.
* Responsible for office operations, streamlining administrative procedures, office staff supervision, and overall support to the administrative support departments.
* Identify, analyze, and recommend short- and long-range goals and objectives and work to develop appropriate policies and strategies for implementing them.
* Responsible for financial management, analysis, and budget for the administration department; guide analysis related to expenses, activity participation, and staffing levels.
* Draft and review a wide variety of documents, including, but not limited to, correspondence, reports, policies and procedures and advertisements.
* Interpretate established policies and procedures, and problem solve as required.
* Set KPIs for the administration and campus operations, monitor KPI results, report results, and adjust as necessary.
* Challenge the existing processes to improve capacity
* Resolves problems, removes barriers, and navigates sensitive issues with discretion
* Develops and implements space planning projects for expansions and space modifications.
* Create, analyze, and present reports to CCAO and the executive team. Formulate improvements to departmental workings.
* Coordinate inter-department activities and delegate responsibilities to staff.
* Lead department-related meetings by scheduling, preparing agendas, and following up on action items that arise from the meetings.
* Provide backup support to administrative staff as needed and as staff are absent, or vacancies arise.
*General Management & Supervision*
* Lead a diverse onsite administrative team in developing efficient, scalable processes and programs.
* Provide supervision, evaluation, feedback, guidance, training, and support to assigned staff.
*WHAT YOU BRING*
* Management of complex systems and teams
* Self-directed, assertive, and creative in problem solving and program oversight practices
* Strong leadership and relationship building skills
* Strategic thinking across multiple departments and set achievable goals with each in mind
* Strong analytical and innovative mindset to handle multiple programs, projects and deliverables
* Problem solving, responding to rapidly changing situations and maintaining calm
* Development of effective and respectful professional relationships with people from a variety of backgrounds and identities and at different levels within the organization
* Brokering buy-in from internal and external stakeholders.
* Ability to effectively communicate complex problems and issues
* Designing project management systems that are well organized and result in tasks being completed effectively and on time with attention to detail
* Leading efforts in creating, analyzing, defining scope, completing deliverables, identifying risks, maintaining dept milestones, and tracking performance
* Working with individuals experiencing homelessness and underrepresented populations
* Excellent leadership and people management skills; through team work and as the lead supervisor
* Ability to work under pressure in a fast-paced environment with strict deadlines
* Managing multiple tasks and priorities simultaneously
* Strong written and verbal communication skills as well as interpersonal skills
* Strong time management, organizational skills, with attention to detail
* Critical thinking, with a high level of initiation, motivation, and enthusiasm and a propensity for action
* Ability to exercise independent judgement within accepted practices and make appropriate recommendations as needed and executes actions.
* Ability to adapt broad guidelines to achieve desired results.
* Proficiency with Microsoft Office Suite and Mastery of Microsoft Word and Excel and database systems
*PREFERRED QUALIFICATIONS*
* Master’s degree in related field
*MMINIMUM QUALIFICATIONS*
* Bachelor’s degree in a related field *OR* an equivalent combination of education and/or experience.
* Minimum of five or more years of experience in progressively responsible, relevant administrative, operations, and or coordination services
*MANDATORY REQUIREMENTS*
* Employment Eligibility Verification
* Reliable Transportation
* Updated Tuberculosis Test
* Successful completion of background screening & drug test.
* Ability to travel throughout the state of California up to 20% of the time to perform work duties.
* Ability to work flexible hours which may include evenings or weekends.
* Ability to obtain CPR/First Aid certification through PATH.
* *Driving is an essential function of this position. To meet the requirements of for this position, the incumbent:*
* *Must hold a valid CA Driver’s License.*
* *Must possess their own vehicle and provide proof of ownership.*
* *Must provide proof of insurance coverage.*
* *Must be able to qualify for PATH insurance coverage.*
Job Type: Full-time
Pay: $90,000.00 – $100,000.00 per year
Benefits:
* Dental insurance
* Employee assistance program
* Employee discount
* Flexible spending account
* Health insurance
* Life insurance
* Paid time off
* Referral program
* Retirement plan
* Vision insurance
Schedule:
* 8 hour shift
* Monday to Friday
Ability to commute/relocate:
* Los Angeles, CA 90004: Reliably commute or planning to relocate before starting work (Required)
Application Question(s):
* Do you have a Masters Degree in a related field?
* Do you have a minimum of five or more years of experience in progressively responsible, relevant administrative, operations, and or coordination services?
Work Location: Hybrid remote in Los Angeles, CA 90004