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Community Manager

Allison+Partners

This is a Full-time position in los angeles, ca posted July 30, 2022.

Who We Are

Allison+Partners is a global marketing and communications agency driven by a collaborative approach to innovation and creativity. In our highly entrepreneurial environment, employees (or A+Pers) are encouraged to pursue their individual passions and are empowered to truly do things differently. Our team members create new offerings, seek out and work with clients they’re passionate about, volunteer in local communities and drive cross-office committees focused on making our workplace inclusive, supportive and fun.

The Position

Allison+Partners is seeking a Community Manager who will primarily be responsible for providing outstanding and thoughtful services to client’s customers via online communities, including social media, Yelp, Google and other digital feedback platforms.

This person will also assist with the research, creation and implementation of social media and influencer programs. In-house or agency experience with similar duties will be important.

The team includes 3-4 community managers who provide coverage for our clients, including some evening and alternating weekend work. However, most duties for this role will fall within regular business hours Pacific Time, and the team factors in PTO schedules. You will have the opportunity to advance their career at A+P in a variety of ways, and at their own direction. The hours and duties are specific to this initial role and subject to change as their career takes shape.

What You’ll Do

  • Collaborates with internal integrated team members, clients and clients’ customers to resolve questions, comments and concerns posted online
  • Possesses knowledge and familiarity of community management tools such as Khoros, Sprinklr, etc.
  • Supports timely and responsive communications with colleagues, clients and customers
  • Maintains project schedules, task timing and content libraries as it relates to project implementation
  • Develops and documents community management incidents for measurement and analysis
  • Actively participates in client and new business brainstorms, including providing relevant research or analysis to help guide ideation
  • Requires work outside of normal business hours to ensure customers receive timely responses
  • Works alongside measurement team for logistical support and analysis of programming

What You’ll Need

  • Junior level of experience in marketing with research responsibilities, and an emphasis on community management, client or agency
  • Passion for Communications, English, Journalism, Marketing
  • Team-oriented, with an innate ability to understand needs and objectives and manage to expectations and turnaround times
  • Ability to work on several accounts with differing team members across time zones; requires a highly organized and effective communicator
  • Exemplary follow-through and execution skills
  • Consistently demonstrates empathy for clients and their customers
  • Willingness and ability to quickly learn and use new tools and resources
  • Excellent and thorough critical thinking skills and capabilities
  • Ability to determine key insights from raw data and make logical extrapolations

Additional Perks

  • Unlimited PTO
  • Month-long Sabbatical
  • Active Employee Advocacy Groups
  • Globally Driven DEI Initiatives
  • Allison University
  • Learning and Development programs
  • Wellness Wednesdays and Summer Fridays
  • 20-week paid primary parental leave

At Allison+Partners, We See Things Differently

We celebrate diversity and are committed to providing an inclusive environment for our employees. We do not tolerate discrimination or harassment of any kind and are committed towards building an agency where everyone is welcome, and every voice is heard. We are proud to be an equal opportunity and affirmative action employer.