Description
SHIFT: Day Job
SCHEDULE: Full-time
Your Talent.
Our Vision.
At Anthem, Inc., its a powerful combination, and the foundation upon which were creating greater access to care for our members, greater value for our customers, and greater health for our communities.
Join us and together we will drive the future of health care.
This is an exceptional opportunity to do innovative work that means more to you and those we serve at one of America’s leading health care companies and a Fortune Top 50 Company.
Location: Can be Remote.
Reside in the State of OH, IN, CT, CA and MN preferred.
We are seeking a highly motivated Digital Content Operations Manager responsible for managing web content operations and providing oversight to the optimization team, including assessing the efficiency of operational processes and remediating, documenting and implementing change as needed in order to maintain performance and quality standards and ensure adherence to industry best practices and scalability specific to Anthems digital properties and needs.
Primary duties may include, but are not limited to:
Oversees the digital content change process.
Drives improvements in change, incident, and request management processes.
Acts as the client support advocate, leads operational staff to meet defined SLAs, set priorities and drive team members to deliver projects within defined timelines.
Establishes the customer relationship management best practices employed by the digital content operations team.
Contributes to the digital content excellence and identifies training needs for skill building.
May serve as a lead role and have dotted line resource accountability.
Qualifications
What You Contribute:
Requires a BA/BS degree; 5+ years experience working in digital content operations in complex, regulated industries, or combination of education and experience which would provide an equivalent background.
Prior B2C or direct to consumer experience in digital is preferred in combination with communications or a marketing background.
Additional Experience:
HTML, CSS, AMPscript, Marketing Cloud, Responsive Design Methodology
What We Have to Offer:
We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few.
Anthem, Inc.
is ranked as one of Americas Most Admired Companies among health insurers by Fortune magazine and has been named a 2019 Best Employers for Diversity by Forbes.
To learn more about our company and apply, please visit us at careers.antheminc.com.
An Equal Opportunity Employer/Disability/Veteran.
Anthem promotes the delivery of services in a culturally competent manner and considers cultural competency when evaluating applicants for all Anthem positions.
REQNUMBER: PS49134