Are you passionate about building relationships and ensuring company success?Do you love collaborating with teams to solve complex problems?Join our highly skilled Customer Success TeamOur Customer Success team proactively develops customer relationships to promote loyalty and increase retention.
We ensure our customers derive maximum value from our products, people and support by educating them on updates, features, and industry trends.
This global team impacts Akamai’s relevancy in the marketplace and the success of customers.Partner with the bestAs a Customer Success Manager, you’ll be a trusted advisor to our high-value customers.
You’ll collaborate across teams to address customer opportunities and maximize partnership value, supporting their business needs.
Your relationship skills and thought leadership will build customer product adoption, satisfaction, and retention.As a Customer Success Manager, you will be responsible for:Acting as a post sales point of contact for customer stakeholders, developing relationships and customer success.Supporting our customers and partners proactively to successfully use and operationalize Akamai Security productsPartnering with the Sales team to identify and resolve customer concerns or opportunitiesCollaborating cross-functionally to identify opportunities to interface additional products through understanding the customer technical roadmaps and product needsBuilding ongoing customer relationship management and engagement (including events and training)Empowering Enterprise customers to utilize our self-care tooling to maximum effectDo what you loveTo be successful in this role you will:Have 5 years of relevant experience (Account Management, Customer Success, Pre-sales, Professional Services, or IT consulting) and a Bachelors Degree or its equivalentBe solution oriented and help customers maximize their investment in Akamai Security ServicesHave solid understanding of Software-as-a-Service technology spaceHave solid understanding of mobility topics Mobile Device Management (MDM), Telecoms Expense Management (TEM) and LTE/5GHave proven ability for developing long-term, strategic relationships at all management levels.Have demonstrated written and verbal communication skills and exceptional presentation skillsWork in a way that works for youWe recognize that the way in which people want to work and deliver at their best can vary for each person.This is a flexible role and may be performed at your home and/or the local Akamai office (in the country advertised).
We are happy to discuss working options in this role and encourage you to speak with your recruiter in more detail when you apply.Working with usAt Akamai, were curious, innovative, collaborative and tenacious.
We celebrate diversity of thought and we hold an unwavering belief that we can make a meaningful difference.
Our teams use their global perspectives to put customers at the forefront of everything they do, so if you are people-centric, youll thrive here.Working for youAt Akamai, we will provide you with opportunities to grow, flourish, and achieve great things.
Our benefit options are designed to meet your individual needs for today and in the future.
We provide benefits surrounding all aspects of your life:Your healthYour financesYour familyYour time at workYour time pursuing other endeavorsOur benefit plan options are designed to meet your individual needs and budget, both today and in the future.About usInnovating on a global scale, we deliver our customers a fast, smart and secure intelligent edge platform.
Working against a backdrop of digital collaboration, our highly skilled teams build progressive solutions that have the scope to transform entertainment, business, and life in ways that we have yet to imagine.Join usAre you seeking an opportunity to make a real difference in a company with a global reach and exciting services and clients?
Come join us and grow with a team of people who will energize and inspire youAkamai Technologies is an Affirmative Action, Equal Opportunity Employer that values the strength that diversity brings to the workplace.
All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of gender, gender identity, sexual orientation, race/ethnicity, protected veteran status, disability, or other protected group status.Akamai is committed to complying with COVID-19 requirements in the countries where it operates.
For locations or roles subject to vaccination mandates, we require proof of vaccination or an approved exemption, if permitted, as a condition of employment.
We will provide additional details regarding our vaccine record submission and exemption request protocols during the hiring and onboarding process.LI-Remote