We are looking for a Customer Success Manager!
This individual will work alongside our inside sales team to promote on-going success for our client base.
Along with supporting our product sales process, this role is aimed at being the front line of defense for product customer support.
The ideal candidate will have impeccable relational skills and can create win/win environments for all parties that he or she works with.
This candidate will be responsible for providing an excellent customer service experience and help customers achieve their desired goals.
Must have a “can-do” attitude above anything else.
This person will will be joining an upbeat Rockstar team, and will play an essential role for our product’s success.
Responsibilities
· Own overall relationship with assigned clients
· Ensure retention and satisfaction of all assigned clients
· Will be front line of defense for inbound customer support issues.
This will include inquiries coming in from social media, questions from our website’s support pages, direct call ins, emails, etc.
· Aid clients in achieving their goals
· Help with onboarding new clients with sales team
· Work with sales team on supporting sales efforts
· Coordinating client support issues with internal team to create case by case solutions
· Updating product FAQ’s over time
· Working with internal team on special projects that aim to reach departmental goals.
· Updating account records on our inhouse CRM + Customer support platform
Qualifications
· Bachelor’s degree or equivalent experience, graduate degree desirable but not required.
· 3-5 years experience in client support & account management.
· 2+ years experience working in sales or with sales teams
· Experience in customer success, account management, customer support
· Experience with managing customer support tickets/cases preferred
· Strong written and verbal communication skills
· Detail oriented and analytical
· Demonstrated ability to increase customer satisfaction
· Must have a strong “can-do” attitude to troubleshoot & overcome client issues
· Proficient in Microsoft suite, emailing, web conferencing tools
Location
– West Los Angles (Westwood, CA).
Due to Covid-19, this role will by a hybrid mix of in-office/remote M-F until further notice.
Compensation: $60,000-$80,000 Base salary (Based on experience) + uncapped commissions on nurtured sales.
This role is also open to bonus eligibility based on departmental goals.
We are a startup company and have assembled a team of young and more seasoned players, all with the experience, drive, and energy to support our goals.
We are committed to optimizing the productivity of those who work in or support real estate, or who have investments in real estate.
We know real estate, technology, e-commerce, finance and accounting, brokerage operations, and marketing and sales.
We are dedicated to the people who will use our software and services and to our team.
Our headquarters building is located in Los Angeles, California, and our team works there and/or remotely as business needs dictate.
We are an equal opportunity employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, national origin, ancestry, age, physical or mental disability, legally protected medical condition, family care status, military or veteran status, marital status, domestic partner status, sexual orientation, or any other basis protected by local, state or federal laws.
We champion a workplace that thrives on diversity and inclusivity, and that does not tolerate discrimination or harassment.
Job Type: Full-time
Pay: $60,000.00
– $80,000.00 per year
Schedule:
8 hour shift
Day shift
Monday to Friday
Supplemental Pay:
Bonus pay
Commission pay
COVID-19 considerations:
Location
– West Los Angles (Westwood, CA).
Due to Covid-19, this role will by a hybrid mix of in-office/remote M-F until further notice.
Masks are currently required when in office.
Ability to commute/relocate:
Los Angeles, CA: Reliably commute or planning to relocate before starting work (Preferred)
Education:
Bachelor’s (Preferred)
Experience:
Account management: 1 year (Preferred)
Sales: 1 year (Preferred)
Work Location: One location