Customer Success Manager

This position can be based in our HQ in Glendale, CA office.

WHY JOIN OUR TEAM?

Phonexa boasts a great team culture where hard work is not only appreciated but also rewarded! We are one of Los Angeles Business Journal?s 2019 Best Places to Work and a 2019 Great Place to Work-Certified Company. At Phonexa, we believe that our success is built on the success of each and every one of our employees. To that end, here are just a few of the benefits we offer to all eligible employees:

• Medical, Dental, and Vision Insurance (100% paid a premium for employee and dependents)
• Accrued vacation
• Gym membership
• Weekly office massages
• Kitchen stocked with snacks, juices, and cereal bar
• Weekly office lunches
• Team building activities & company social events
• Opportunity for professional growth within the company
• Penthouse office suite with awesome views

This is an excellent opportunity for a professional to join a company that values and rewards dedication, hard work, team-players

• The Customer Success Manager is focused on ensuring healthy customer
• retention through proactive account management activities. In collaboration
• with Client Success, Sales, and Product Management, this position provides
• visibility into customer feedback, issues and stability.
• The ideal candidate will have effective customer engagement skills with exceptional critical thinking capabilities. This position functions as a trusted advisor to Phonexa’s clients and requires a solid understanding of affiliate or performance marketing.
• The Client Success Manager reports directly to the Director of Sales & Client Relations and the Director of Business Development.
• Working in a fun and fast paced environment, the candidate must be able to interact with multiple customers and juggle multiple projects throughout the day while tracking progress and delivering top-notch account management in a timely manner.

At Phonexa, the Client Success team interacts closely with the

Sales team to ensure our customers are wildly successful.

RESPONSIBILITIES

• Be Phonexa’s subject matter expert on call and web lead performance marketing by maintaining in-depth understanding of products, services and Technology.
• Manage a portfolio of accounts in various life cycle stages and allocate appropriate resources to ensure value is being delivered to the customerbase.
• Proactively identify growth opportunities for customers and improve their awareness of the product features or integrations available through Phonexa.
• Validate customers’ desired business outcomes by providing daily platform support, strategic platform set up recommendations and value assessments.
• Leverage internal tools to monitor customer health while allocating
• resources to ensure potential is realized and risk is mitigated.
• * Provide support and services while troubleshooting and escalating on behalf of customers to ensure a high satisfaction rating.

PREFERRED QUALIFICATIONS

• At least 2-years of strategic marketing experience required in either digital, agency or customer success management at fast paced work environments.
• Excellent client management skills with ability to juggle multiple projects with minimal supervision.
• Must be analytical, organized and methodical with excellent communication skills.
• Ability to ensure successful client onboarding through strategic planning and client development initiatives that incorporate KPIs belonging to the clien and Phonexa.
• Proficient knowledge of CRM and Google Apps (Drive, Docs, Sheets, Slides).
• HubSpot experience a plus.
• 1-year minimum experience in Google Analytics, AdWords or affiliate management software.
• Bachelor’s degree.

Due to the anticipated volume of responses, we will contact only those candidates who most closely match our requirements.

Note: The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

Phonexa is fully committed to Equal Employment Opportunity and to attracting, retaining developing and promoting the most qualified employees without regard to their race, sex, gender, color, religion, sexual orientation, national origin, age, physical or mental disability, citizenship status, veteran status, genetics, or any other status protected by state or federal law.

Phonexa expressly prohibits any form of employee harassment or discrimination on the basis of any such protected status.

Job Type: Full-time

Pay: $46,321.00 – $119,477.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Ability to Commute/Relocate:

• Los Angeles, CA: Reliably commute or planning to relocate before starting work (Preferred)

Education:

• High school or equivalent (Preferred)

Experience:

• Customer service: 1 year (Preferred)

Work Location:

• One location

Work Remotely:

• No