Customer Experience Strategy Senior Manager – West

We Are:

Accenture Strategy & Consulting.

Through deep industry expertise, analytics and insights, we empower clients to survive and thrive in the new, the now and the unknown.

To stay agile in a world dominated by change, the C-suite must keep the core business running while simultaneously identifying and investing in the new.

Accenture Strategy & Consulting enables leaders to act quickly and confidently as they pivot to the future.

Known for our ability to execute at speed, we help clients determine clear, actionable paths to competitive agility by bringing them new thinking on business and technology.

You Are:

A strategy guru with a passion for innovating and delivering effective customer experience strategies to drive profitable growth.

Your expertise includes a wide range of go-to-market skills, including: customer economics and segmentation, growth strategy, customer engagement strategy & design, customer analytics, call center economics, AI-powered virtual assistants and other self-service capabilities.

You are at the forefront of industry trends, constantly seeking new ideas to bring to our clients.

You consider yourself an expert at establishing and nurturing client relationships and are equally capable of applying those interpersonal skills to develop and maximize the talents of your team members.

These skills enable you to deliver on a wide range of engagements that help your clients set and achieve their strategic and operational objectives.

The Work:

  • Partner with clients across industries to develop innovative and transformative customer strategies for driving growth and cost effectiveness
  • Lead teams in identifying and executing solutions to meet the needs of clients; Draw on industry best practice to inform recommendations
  • Create and share thought leadership and cross-industry perspective with senior clients
  • Initiate relationships and build trust with clients to raise Accenture’s profile as a long-term trusted advisor and partner
  • Manage responses to RFPs and support business development efforts
  • Mentor junior members of the Customer Strategy team and groom them for more responsibility

Qualifications

Here’s What You Need:

  • Bachelor’s degree
  • Minimum combined 8 years’ professional experience consulting in the following areas:
  • Customer experience, customer service or commercial strategy organizations
  • Strong client communication skills
  • Strong quantitative and analytics skills
  • A proven track record of delivery on complex and impactful client engagements

Bonus Points if:

  • You have an MBA or equivalent graduate degree
  • Specific experience with competitive agility, growth strategy, and digital strategy
  • Prior experience in driving insights using visualization and analytics tools

Our Commitment to You:

Your entrepreneurial spirit and vision will be rewarded, and your success will fuel opportunities for career advancement.

You’ll make a difference for some pretty impressive clients.

Accenture serves many of the Fortune Global 100 on high-profile projects.

Opportunities to learn daily through training, assignments, and collaborating with experts across the company.

Access to leading-edge technology.

Along with a competitive salary, Accenture offers a comprehensive package including generous paid time off, an employee healthcare plan and a competitive 401K program. 

As required by Colorado law under the Equal Pay for Equal Work Act, Accenture provides a reasonable range of minimum compensation for roles that may be hired in Colorado.

Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, and specific office location.

For the state of Colorado only, the range of starting pay for this role is $147,700
– $305,00. 

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