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Corporate Communications Manager


This is a Full-time position in Los Angeles, CA posted June 22, 2022.

About CarvanaSince day one, Carvana’s core values have guided its decisions while pioneering online car buying. Through a constant focus on the customer and innovation, Carvana operates with shared beliefs like, “We’re all in this together” and “Your next customer may be your mom,” setting the new automotive retail standard for how customers should be treated: with care, honesty and respect. We are looking for people who are excited to thrive in an environment of impactful change. As industry leaders, we take big swings, set ambitious goals, and inspire each other to make values-based and data-driven decisions in everything we do. The Carvana culture is special and camaraderie is strong, and everyday we let our passion and creativity foster innovation. We’ve been changing the game since 2013, and we’re not taking our foot off the gas now. Learn more from a few Carvana team members who share their interpretation of what it’s like to work at Carvana. And have you seen one of our Car Vending Machines?About the team and positionOur ability to evolve with a continued focus on Carvana’s mission has fueled our growth and success. It all started by imagining a new way to buy a car that was better for our customers in every important way. The excitement of that dream enabled us to attract incredible people who made our dream their own. From there, it has just been ambition, hard work, perseverance and constant learning. And with a critical mass of enthusiastic customer-focused, ambitious people, we built a self-reinforcing culture. Those simple ideas have taken us a long way as we’re now the fastest-growing automotive retailer in U.S. history.In a complex industry, Carvana works to keep it simple and as evidenced by our industry-leading customer experience ratings, we remain committed to delivering even more exceptional car buying experiences to our more than one million customers. As our business grows, this corporate communications leader will develop a plan to guide our brand reputation and proactive storytelling around our expansion and executive communications.* Please note that a cover letter is required to apply for this position.*What you’ll be doing* Plan, develop, execute and evaluate corporate storytelling focused on our business, brand reputation, growth, industry impact and thought leadership* Strengthen existing and cultivate new relationships with business and consumer print and online media, broadcast outlets, and influencers.* Become a subject matter expert on online car buying, our industry, consumers and our competitors* Establish and deepen connections across business units to ensure our priorities are understood and clearly communicated* Draft and execute communications strategies for upcoming proactive moments* Navigate and respond nimbly and strategically to media inbound inquiries related to Carvana’s growth and customer experience* Work within Carvana PR team to help shape stories and headlines* Work closely with cross functional teams to understand features, map out timelines and develop and execute communications strategies to break through the noise* Identify, create and execute opportunities to connect executives, community leaders, partners with the press* Ability to work with various teams to drive proactive announcements and in a fast-paced environment* Build awareness of Carvana’s corporate and sustainability work in mainstream consumer press outlets* Help organize press briefings, media sessions and events* Prepare briefing materials and manage spokespeople* Other duties as assignedWhat you should know/have* Bachelor’s degree in journalism, public relations, communications or related field required* 5-7 years of experience in a public relations and/or communications role, leading major pieces of business in an agency and/or brand setting* 5+ years of direct experience in corporate communications including brand reputation management and issues management* Exceptional track record of working effectively within cross-functional teams and advocating for a more informed workforce* Strong written and verbal communication skills* Experience managing internal communications planning with measurable results* Experience in developing new content and employee experiences to reinforce a theme or message* Possess the energy and drive to accomplish goals, meet deadlines, and find solutions* Must be highly organized, detail oriented and execute on a number of projects simultaneously in a fast-paced environment, acting with urgency and accuracy* Ability to communicate with internal stakeholders at all levels of the organization* Adherence to and knowledge of AP StylePreferred Skills & Experience* Self-starter that can also work autonomously with enthusiasm, no job is too big or too small* Proactively brings meaningful story ideas and inspiration from industry best practices, influences and beyond* Impeccable writing skills, demonstrating the ability to clearly communicate information to multiple audiences* Player-coach mentality, enjoys mapping out the strategy as well as executing* Proficiency with MS Office, MuckRack, media contact databases and G Suite (Google Sheets, Docs, etc.)* Experience with investor relations and public company reporting communications* Experience with a technology company a plusWhat we’ll offer in return* Full-Time Salary Position with a competitive salary* Medical, Dental, and Vision benefits* 401K with company match* A multitude of perks including student loan payments, discounts on vehicles, benefits for your pets, and much more* A great wellness program to keep you healthy and happy both physically and mentally* Access to opportunities to expand your skill set and share your knowledge with others across the organization* A company culture of promotions from within, with a start-up atmosphere allowing for varied and rapid career development in one of the fastest-growing companies in the countryOther requirementsTo be able to do your job at Carvana, there are some basic requirements we want to share with you.* Must be able to read, write, speak and understand English.Of course, we’ll make any reasonable accommodations for those with disabilities to perform the essential functions of their jobs.Legal stuff* Hiring is contingent on passing a complete background check.* Carvana is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.* This role is not eligible for visa sponsorship.* Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.