nnWould you like to contribute to a growing, innovative company ?
Engle Martin & Associates has an amazing career opportunity for a Claims Manager to be based anywhere within the Western Region of the United States!
Engle Martin (a division of Cor Partners) is a leading national independent loss adjusting and claims management provider.
We provide a comprehensive line of service offerings including commercial property, casualty, inland marine/cargo, heavy equipment and large loss adjusting, as well as TPA/claims management and subrogation.
We are an Equal Opportunity Employer offering competitive pay and benefits and an environment where teamwork, ongoing professional development, continuous improvement, and exceptional service are valued and rewarded.
This important role is responsible for managing the work of a team of property field adjusters in a designated office or group of regional offices, including oversight of adjusters’ efforts on complicated and potentially high dollar claims.
Ensures that activities are carried out in a competent, thorough and compliant manner and maintains a current knowledge of relevant industry and organizational concepts, practices, and procedures.
Relies on experience and judgment to plan and accomplish goals.
What you’ll be doing: nn Oversees and assures the quality execution of field adjusting claim functions performed by all levels of property adjusters in assigned office(s).
Reviews levels of production, timeliness and accuracy of documentation, client satisfaction, and compliance facets of adjusters’ performance.
Carries out the human resources management tasks associated with the direct supervision of designated staff, including employee selection, orientation, training, development, performance management, rewards and recognition, promotion recommendations and counseling and discipline as necessary.
Interacts and communicates regularly with Regional Manager, keeping him or her apprised of individual employee and aggregate office performance and related matters and seeking supervision and guidance as needed.
Participates in developing and managing the office budget, including attention to revenue generation, profitability of business, and the prudent allocation of resources.
Establishes and maintains positive working relationships with Engle Martin team members, including but not limited those in other operations units and in Business Development, Human Resources, Finance and Accounting, and Information Technology.
Participates in business development activities as assigned or approved; seeks out new client development opportunities and collaborates with Business Development team in the organization’s interest.
Participates in and supports the goals and delivery of Engle Martin University services to promote staff growth and development.
Prepares and conducts client presentations and lead marketing meetings as requested or approved, or participates in these activities as needed.
Evaluate the adjuster’s performance, prepare and draft their performance evaluation for regional management review.
Deliver the performance evaluation to the adjuster and then follow up with a six-month informal evaluation.
nn Your Track Record: nn Baccalaureate degree in a related field, or demonstration of equivalent knowledge and critical thinking skills.
Significant experience (typically ten or more years) in commercial property loss adjusting; experience with catastrophe claims; wide range of experience in various classes and types of business risk, including manufacturing, retail, industrial, habitational, and hospitality.
Supervisory experience preferred.
Active license, preferably multi-jurisdictional, or ability to promptly obtain such, in the assigned state(s).
Sophisticated and thorough understanding of the claims adjudication process; thorough knowledge of commercial and residential construction industries and/or basic knowledge of automotive and transportation industry desirable; knowledge of property claim law and jurisdictional issues.
Basic supervisory and managerial skills; basic mathematical and accounting skills; skills in analyzing, interpreting, synthesizing, prioritizing, and reporting pertinent information, discerning the essential from the non-essential, and grasping complexities of unusual or complicated cases; research and investigative abilities; negotiating, conflict resolution and persuasion abilities.
Sound written and oral communication skills, including skills in making client and public presentations and leading marketing meetings.
Trustworthiness, integrity, and personal accountability and adherence to standards of ethical behavior and professional conduct; keen service orientation and ability to grasp and respond to varying and multiple client needs.
nnWe are an Equal Opportunity Employer offering competitive pay and benefits and an environment where teamwork, ongoing professional development, continuous improvement, and exceptional service are valued and rewarded.
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