The Claims Director fosters a creative team environment to bring forth the skills and talents of department members for our clients and establishes the departments immediate and long-range goals and objectives.
Analyzes, recommends, and implements solutions and enhancements regarding systems, productivity, and technical matters.
Position requires strong management experience and skills, and demonstrated experience in resource planning, retention and quality.
Duties and Responsibilities:
- Promote a culture of high performance and continuous improvement that values learning and a commitment to quality.
- Leverage analytics to develop and execute strategic operative plans
- Contribute to the development of strategic goals and objectives as well as the overall leadership of the organization.
- Mentor and develop team members using a supportive and collaborative approach: identify outcomes, accountabilities, and priorities, and then monitor and evaluate results.
- Develop and implement processes and procedures that will ensure the quality delivery of all service functions as defined within the administrative agreements with clients.
- Coordinates with internal and external resources to ensure that Aon is delivering a competitive offering that provides increased value to our client’s customers.
- Key contact for client and customer matters, both strategic and tactical in nature, conveying proactive subject matter expertise.
Required Experience
- 8-10 years claims or operations management experience in a financial services or insurance environment
- Experience identifying, evaluating, analyzing operational efficiencies and business situations
- Proven analytical and process improvement skills with a data-driven approach to problem solving
- Team player able to work with cross-functional teams
- Exceptional interpersonal skills in a team environment, capable of interacting with clients
- Strong technology experience to include backend reporting experience including in-depth of knowledge with claims processing technology solutions
- Exceptional written and verbal communications skills
- Demonstrated Project Management skills and experience
- Strong proficiency with the MicroSoft office suite (Excel, PowerPoint)
Growth Behaviors:
- Growth Mindset : Demonstrates Curiosity.
Welcomes failure as a learning opportunity
- Smart Risk : Makes bold decisions/recommendations
- Externally Focused: Understands the upstream and downstream implications of his/her work.
Tracks and shares external trends, best practices, or ideas
- Performance Driven & Accountable : Has high performance standards.
Outperforms her/his peers
- Fast/Agile : Experiments and adapts.
Thrives under pressure and fast pace
- Empowered : Brings solutions instead of problems.
Challenges the status quo.
Has the courage to take an unpopular stance and to deliver excellent customer experience
Education:
- Bachelor’s degree or equivalent
We offer you
A competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.
Our Colleague Experience:
From helping clients gain access to capital after natural disasters, to creating access to health care and retirement for millions, Aon colleagues empower results for our clients, communities, and each other every day.
They make a difference, work with the best, own their potential, and value one another.
This is the Aon Colleague Experience, defining what it means to work at Aon and realizing our vision of empowering human and economic possibility.
To learn more visit Aon Colleague Experience .
About Aon:
Aon plc (NYSE:AON) is a leading global professional services firm providing a broad range of risk, retirement and health solutions. Our 50,000 colleagues in 120 countries empower results for clients by using proprietary data and analytics to deliver insights that reduce volatility and improve performance.
By applying for a position with Aon, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Aon’s employment policies.
Background checks may include some or all of the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, fingerprint verification, credit check, and/or drug test.
For positions in San Francisco and Los Angeles, we will consider for employment qualified applicants with arrest and conviction records in accordance with the local Fair Chance ordinances .
You will be notified during the hiring process which checks are required by the position.
Aon provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, or domestic partner status.
Aon is committed to a diverse workforce and is an affirmative action employer.
DISCLAIMER:
Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.
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