Center Directors at The Learning Experience influence the growth and development of both children and teachers. They create an environment of collaboration and community, encouraging everyone to thrive. Financial Acumen & ProductivityDelivers consistent business results, measured through family retention and conversion.Manages employee schedules and daily labor within the center, ensure appropriate ratios are always intactIdentifies opportunities and takes action to maximize savings and efficiencies in business operations.Forecasts and creates enrollment growth plans based on past performance and projected occupancyEnsures parent billings, account receivables and collections are accurate and precise each monthAnalyzes and reconciles monthly P& L statementsProcesses payroll accuratelyEnrollment GrowthOrganizes and executes community marketing events to drive awareness and enrollmentBuilds new relationships with community and business leaders (via Work & Family program) to drive enrollmentMaintains the lead tracking portal and customer database; effectively uses all tools available.Has a strong understanding of the childcare offerings within the communityUses social media platforms to effectively develop new leadsNurtures leads through consistent outreach and follow up with potential families to secure enrollment.Effectively engages prospective families through both in-person and virtual center toursIs skilled in building strong connections and ‘closing the deal’ resulting in enrollment growth.Customer EngagementLeads new customers through an engaging, seamless registration process and introduction to TLEProactively focuses on customer satisfaction and promptly addresses customer concerns.Engages customers through events and activities such as “parent pleasers”Implements brand initiatives which drive engagement and retentionEffectively uses social media channels to optimize customer engagementRegularly communicates with families regarding student progress.Operations & Quality AssuranceEnsures the physical center environment and all health/safety standard operating procedures are always full compliance with local and state licensing regulations.Maintains solid relationships with state licensorsEnsures our proprietary curriculum is executed in alignment with TLE and state standardsManages and audits all student and employee files in compliance with state regulations.Organizes facilities maintenance, technology support and other vendor relationshipsManages and replenishes all center inventoryMaintains customer and employee information accurately across all TLE systemsCenter is compliant in all wage and hour policies and requirementsEnsures employees have required qualifications and training intact and complete.Escalates information in concisely and appropriately.Makes sound decisions to responsibly manage business operations (i.E. weather related closings, employee relations, purchasing, labor) People LeadershipEnsures center is always fully staffed with high performing teachersActively sources and consistently builds networks of future talentLeads by example, demonstrating passion for making a difference in the lives of children and employees.Makes employee learning a priority in onboarding, training and ongoing developmentCoaches and leads others to do their best workCreates an environment of trust and rapport and easily relates to diverse groups of peopleProvides impactful feedback based on observation that motivates, recognizes success, and encourages development.Conducts engaging team meetings to communicate important information, set direction and state expectationsProactively seeks employee feedback, listens objectively to employee concerns, uses sound judgement, and follows through on a decisive course of actionBuilds high performing teams, fosters accountability, and emphasizes employee satisfactionQualifications:Two or more years of center leadership/management experience highly preferred. At least one year of center leadership/management experience required.Must have professional teaching experience with infant to preschool children.Bachelor’s degree in ECE or related field highly preferred.Strong knowledge of state licensing rules and regulations.CPR and First Aide Certification highly preferred.Must meet state specific guidelines for the role.