This position is located at MEMORIAL REGIONAL HOSPITAL – (Hollywood, FL) – and must be available to be scheduled for weekend / holiday rotations.;;
Summary:
To support the physician and the interdisciplinary teams in facilitating patient care with the underlying objective of enhancing the quality of clinical outcomes and patient satisfaction with the goal of effective and timely utilization of inpatient services through the transition of care.
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Detailed responsibilities:
• Collaborates with the interdisciplinary team to regularly evaluate the patient¿s current and ongoing needs.
• Participates in discharge planning including coordinating patient transfers to other facilities and coordination of community resources. Provides discharge education and resource referrals to patients. Responds to questions and concerns regarding transitions of care.
• Organizes and facilities care conferences with patients, families, representatives and other members of the care team. Participates in ethics committee meetings as needed.
• Collaborates closely with governmental agencies (such as DCF, APS, CMS and KePro) to ensure safe post-acute care and regulatory compliance.
• Works with patients/families to navigate through the healthcare system (post-acute choices, insurance plans, etc.) to coordinate services.
Competencies and skills:
Essential:
• STANDARDS OF BEHAVIOR: Acts in a manner that supports the standards of communication, respect, privacy, and teamwork by demonstrating a commitment to professional and ethical conduct.
• CUSTOMER SERVICE: Demonstrates commitment to service excellence by promptly addressing internal/external customer issues/requests, resolving concerns while maintaining a professional image and behavior to build and enhance the patient/family/customer experience.
• ACCOUNTABILITY: Accepts ownership of job roles and specific assignments/goals; works independently, takes responsibility for own actions; admits mistakes and judgment errors; and accepts constructive feedback. Connects personal work results to the accomplishment of team and organizational goals.
• RESPONDING TO CHANGE: Accepts change and adapts in a positive and productive manner; handles unexpected situations and changes in direction calmly and with confidence. Views new assignments and job responsibilities as an opportunity for growth.
• ANALYSIS AND DECISION MAKING: Uses decision making processes and tools to analyze situations and make effective decisions.
• TEAM WORK: Contributes to fullest potential to achieve team goals.
• DISCHARGE PLANNING CLINICAL EFFECTIVENESS: Plans, implements and manages patient discharges and/or transfers.
• PATIENT AND FAMILY CENTERED CARE: “Provides Patient and Family Centered Care to patients, families, visitors and internal customers”
• CLINICAL POLICIES AND STANDARDS: Applies knowledge of clinical standards, policies, and procedures relevant to function and organization.
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Education:
Essential:
• Accredited Program
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Credentials:
Essential:
• BLS Certification
• Registered Nurse License
• BLS American Heart E-Card
Education equivalent experience:
Essential:
• Graduate of an accredited Registered/Professional Nursing Program or MSW degree
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Other information:
Complexity of Work: Requires critical thinking skills, decisive judgment and the ability to work with minimal supervision. Must be able to work in a stressful environment and take appropriate action.
Required Work Experience: None
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Since the opening of the one-story, 100-bed Memorial Hospital in 1953, the South Florida community has benefited from caring and compassionate healthcare at Memorial Regional Hospital. Today, with 553 beds and as the flagship facility of Memorial Healthcare System, Memorial Regional Hospital is one of Florida’s largest and most sophisticated hospitals, offering leading-edge care and technologies. Services include:
- Medical and Surgical Services
- Emergency Room and Level I Trauma Center
- Memorial Cancer Institute
- Memorial Cardiac and Vascular Institute
- Memorial Neuroscience Institute
- The Family Birthplace
- Women’s Services
- Wasie Neonatal Intensive Care Unit
We are also home to a team of dedicated professionals, all of whom deliver nationally recognized, award-winning care. Memorial Regional Hospital has received Press Ganey’s Guardian of Excellence Award for Patient Satisfaction (Inpatient Behavioral Health) for three consecutive years, has been recognized by Truven Health Analytics as one of the nation’s 50 Top Cardiovascular Hospitals, and for the last seven years has received the Gold Plus Achievement Award from the American Stroke Association.
Disclaimer: This job description is not intended, nor should it be construed to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with the job. It is intended to indicate the general nature and level of work performed by employees within this classification.