About Us:VOALAHelping Our Most Vulnerable Change Their Life StoriesVolunteers of America is a non-profit human services organization committed to serving people in need, strengthening families, and building communities.
VOALA provides a variety of social services to Los Angeles area communities such as Head Start programs, Upward Bound college prep programs, veterans’ services, homeless shelters, low-income housing program as well as drug and alcohol rehabilitation.
Learn more at www.voala.org.GRANT PER DIEMVOALA’s Grant & Per Diem (GPD) program provides transitional housing to Veterans experiencing homelessness.
VOALA’s approach in our GPD program is to provide intensive case management using Housing First, Harm Reduction and Motivational Interviewing methodologies.
We provide wraparound supportive services which include permanent housing placement, life skills training, personal finance, nutritional guidance, job training and placement through HVRP, and peer support meetings.JOB SUMMARY AND PURPOSEThe Lead Case Manager will arrange, coordinate, monitor, mentor, and assure all delivered services by the case management team meet the needs of Veteran clients.
This includes assisting case managers in: assessing and reassessing household needs, educating households on Veteran and community resource opportunities, developing housing stability plans, scheduling appointments, and providing necessary follow-up to ensure housing stability plans are progressing on schedule and needs are adequately being addressed.
The position requires a combination of administrative/office duties and field/outreach work.DUTIES AND RESPONSIBILITIESAssign and monitor case load of team:Review daily referrals and screenings of potential clients.Designates clients to case manager for intake and ensures all supporting documents are verifiedProvides information and referrals for callers and walk-insConducts comprehensive screenings and assessments with clients to collect functional, environmental, financial, employment, housing, educational, and health information, as appropriate, to develop a case planDevelops support systems to meet client needs, coordinates and facilitates move-in activities, rental negotiations, and service referrals as requiredMay make home and field visitsMonitors case managers on a regular basis to determine quality and effectiveness of services providedReview cases with Program Coordinator and Case Management TeamAudit case file on a regular basis for completeness and accuracyConducts crisis intervention as necessaryAssists case managers by identifying and coordinating a variety of available services necessary for veterans and families to maintain/obtain self-sufficiency and family stabilizationMakes referrals to available VA/community providers for therapeutic, social, educational, and medical resources, as appropriateProvides support to case managers, clients and families through ongoing case conferencing, counseling, and advocacyConducts comprehensive file reviews and assessment of data collected to assure all necessary documentation is collected by case managers for program services eligibility purposesAssure all program assets and file documents are maintained and secure for all client recordsDevelops, performs, and assists with workshops pertaining to program services that meet client needsParticipates and assists with outreach eventsOther duties as assignedQualificationsREQUIREMENTS:Must be able to pass a fingerprint clearance, background check, including criminal history, personal references, employment and education verificationsEDUCATION:Bachelor’s Degree (Social Work or related)Or a combination of education and relevant experience (two years’ total).EXPERIENCE:Minimum of 2 years of experience as a case manager;Proven Leadership abilityKNOWLEDGE:Case Management ethics, HIPAA, Programmatic standards of operation and clinical engagement, clinical documentation methods, client focused ideologyTECHNOLOGY SKILLS:Strong Microsoft operating system navigation, including Outlook, Office, Word, Excel, PowerPoint; familiar with Database entry and use.SKILLS AND ABILITIES:Mastery of case management skills in social services delivery.Able to organize and schedule team’s caseload, support efforts of junior case managers.Demonstrated ability to perform under circumstances of possible emotional stress and conflict, including dealing with un-cooperative clients.Strong Communication Skills in oral and written English language.Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA, and other federal, state, and local standards, with or without reasonable accommodation, including meeting qualitative and quantitative productivity standards.Ability to maintain regular, punctual attendance consistent with ADA, FMLA, and other federal, state, and local standards.INTERPERSONAL CHARACTERISTICS:Proven leadership qualities; Dependable, collaborative, prompt, positive mindset, flexible, organizedBuild rapport with those encountered in all aspects the work day.Build trust, act trustworthyActive listening (reflective listening)Follow instructions and VOALA proceduresExpertly apply principles of client-centered, strength-based counselling (including the principles of the recovery model and trauma-informed practice)Able to identify successes, challenges, and barriers impacting the completion of plans prepared for clients.Apply principles of professional boundaries and ethics to on the job situationsAble to de-escalate threatening/volatile situations with clients, or in the workplacePREFERRED QUALIFICATIONS:3 years of experience working with target populationExperience in supervision or lead role preferredHMIS navigationVolunteers of America is an Equal Opportunity/Affirmative Action employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local lawThis employer participates in E-Verify and will provide the federal government with your Form 1-9 information to confirm that you are authorized to work in the U.S.If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (OHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment.