Airbus is an international pioneer in the aerospace industry.
We are a leader in designing, manufacturing and delivering aerospace products, services and solutions to customers on a global scale.
We aim for a better-connected, safer and more prosperous world.
A commercial aircraft manufacturer, with Space and Defense as well as Helicopters Divisions, Airbus is the largest aeronautics and space company in Europe and a worldwide leader .
Airbus has built on its strong European heritage to become truly international
– with roughly 180 locations and 12,000 direct suppliers globally.
The company has aircraft and helicopter final assembly lines across Asia, Europe and the Americas, and has achieved a more than sixfold order book increase since 2000.
AIRBUS requires that all new employees and temporary workers of Airbus be fully vaccinated against COVID-19.
Airbus allows candidates who are not fully vaccinated at the time of hire a reasonable amount of time to obtain vaccinated status.
This position requires vaccination against COVID-19 or, if applicable, an approved accommodation for religious or medical reasons.
Business Performance Manager Position Summary: This position is responsible for all Business performance and management activities within Airbus Americas Customer Services and reports to the Vice-President of Customer Services.
In close coordination with the VP as well as the management team and any other key stakeholders of the customer services organization the jobholder will be accountable for supporting the regional Customer Services governance deployment and continuous execution through project management, business support and performance management activities.
Primary Responsibilities: Business Performance :30% Setup and running of visual dashboards on Excel as well as digital tools such as Salesforce, Google Suite, Skywise.
Managing weekly and monthly reporting cycle e.g.
Monthly Regional Dashboard, AAS weekly brief, Regional Business Reviews, Quarterly Business reviews etc Supporting the Regional Governance implementation and execution: contribute to KPI definition & evolution, aligning with all business units and other regions and challenging proposals if need be.
Tracking of AAS top KPIs such as OI, revenue and Customer satisfaction as well as other individual BU KPIs.
Driving action plans with the respective regional business units to improve any deviations from target of KPIs Figuring out best practices globally as well as in other regions and customizing them for implementation in Airbus North Americas Business support: 20% Organizing weekly and monthly meeting cycle Preparation of presentations, dossiers, documents, scorecards etc.
for the management and/or other relevant bodies.
Ensure that information based on this data is understandable, updated, consistent, synthesized, available and archived.
Act as a “barometer”, having a sense for the issues taking place in the environment and keeping the Customer Service Vice President updated Assist in coordinating specific meeting attendance or attending on behalf of the Customer Service Vice President Take initiative in the short absence of the Customer Service Vice President, coordinate and delegate work to others when necessary Organizing and managing Team events such as Team Booster, Communication events, conferences, workshops, etc.
Supporting Customer Services team with the Digitalization process by organizing/providing training on tools such as Salesforce, Skywise.
Support to VP Customer Services in managing business/team administration topics in conjunction with the various tools such as MyHR, MyPulse, ADP etc.
Support and drive individual projects across the Customer Services function in the areas of strategy and business development within the region in close coordination with the head of business development Strategic Projects: 50% Job holder will be leading a series of strategic projects across the various business lines of customer services These projects will be focused on: Revising overall governance of Customer Services in the US Managing customer hot-items in a coordinated manner across business lines Employee engagement and wellbeing Internal and external communication Liaison with business development to develop the US region for Airbus customer services as well as strategy development Additional Responsibilities: Job Holder is the ARM (Airbus Risk Management) Administrator Qualified Experience / Skills / Training: Education: Bachelor or Master’s degree in engineering or business administration Experience: 5 years or more industrial experience in aeronautical Engineering or business management background or equivalent General knowledge of the aviation business, experience in the aircraft services industry would be a plus Project Management skills Stakeholder management, ability to negotiate and influence Ability to build and develop effective cross-functional team work and perform in a multicultural environment Prior experience in Business performance management and KPI tracking Great command over Google Suite and Microsoft Office especially expertise in Excel Understanding of Salesforce CRM platform is highly recommended Tech savvy and good command over Digitalization tools Ability to understand and deal with complex data and issues and propose improvements solutions Ability to execute the visualization of performance management indicators Ability to prepare dossiers with synthesized, accurate and consolidated information and data to prepare the decisions Excellent writing and communication skills Airbus Customer Services organization knowledge would be a plus Communication Skills (Spoken, Written, Influencing, Proficiency in Other Languages): Fluent English language skills required Ability to communicate in French and/or German a plus Travel Required: 10 % Domestic and International Eligibility: Authorized to Work in the US Clearance: None Organizational information: The Job Holder reports to HO Customer Services (Airbus Americas) Direct Reports: 0 Physical Requirements: Includes: Lifting, Carrying, Pushing, Pulling, Sitting, Standing, Squatting, Kneeling, Walking, Speaking, Hearing, Vision, Manual Dexterity and Travel.
Equal Opportunity: Airbus Group is committed to creating a diverse environment and is proud to be an equal opportunity employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
Airbus Group is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
As a leader in our field, Airbus Group provides relocation assistance for qualified positions and a comprehensive compensation and benefits package.
As a matter of policy, Airbus Group does not sponsor visas for US positions unless specified.
Only applicants with current work authorization will be considered.
Airbus Group does not offer tenured or guaranteed employment.
Employment with Airbus Group is at will, meaning either the company or the employee can terminate the employment relationship at any time, with or without cause, with or without notice.
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