ACCELERATION OVERVIEW:
Acceleration is WPPs specialist practice for Google Marketing & Cloud Platforms. We are a curious team of highly skilled data and technology practitioners, inspired by experimentation and innovative ideas.This is the lifeblood of the future-forward solutions we deliver, that empower our clients to compete every day, in a dynamic environment. And it is the reason we have become trusted advisors to CEOs, strategic partners to CMOs, and operational partners to CIOs, around the globe.
We help clients leverage the power of Googles Marketing and Cloud platforms to transform their marketing organizations and accelerate growth.With access to expert consultancy services and a deep bench of specialized skills, wedeliverwhat marketers need to compete effectively, increase efficiency, and drive growth. We are well known for our open, transparent, and honest relationships with clients. We identify opportunities for innovation while remaining firmly grounded in business reality. We demystify complex tasks and impart knowledge without hype or pretense, and we shape marketing ecosystems to drive growth through the intelligent application of data and technology. Most importantly, we speak in specifics and get the job done.
Our contribution is measured by our clients success. We understand that speed to value is critical. This is why we release value at every step of the process. Every day we build our skills and refine our craft to get our clients the results they deserve.
We are Acceleration: We turn bold ambition into business reality.
Role Overview:
We are looking to employ a Client Services Business Manager to support the Google Technology business unit.The ideal candidate will have a passion for digital media and advertising and extensive direct experience within the digital and publishing arena. As a key member of the Acceleration team, you will work directly and manage clients alongside the support of the Technical Consultants to deliver solutions to unique business problems using the Google Marketing Platforms. The Client Services Business Manager will interact with the Google Partnerships team regularly to provide feedback and gain knowledge around Google technologies to better service the clients’ needs and development.
AREA OF Expertise:
Accelerationis part of WPP, the worlds largest advertising and marketing services group. Clients come to us to solvetoday’sbiggest challenges, surrounding the use of data and technology, to support delivery of improved digitalmarketingexperiences for their customers, across paid, owned and earned environments.
The Client Services Business manager should be a highly motivated and a proven self-starter with elevated levels of personal accountability. The candidate should be comfortable with deadlines and pressure but in addition to this possess excellent communication skills to build strong and trusting relationships with clients.
The Business Manager should also be a strong leader and team player with the qualities of an organized and effective project manager and be adept at working with multiple brands and consumer segments.
IDEAL CANDIDATE:
The Client Services Business Manager will possess sound experience within the sector and have worked with large, listed clients, assisting in defining solutions for their online marketing initiatives. In addition, they will manage the relationship with their clients and be part of a team of Business Managers and Technical Consultants.
The Client Services Business Manager will also support business development efforts. The role requires a good technical understanding of marketing technology and is squarely focused on the delivery of services and solutions, constantly ensuring maximum client ROI.
RESPONSIBILITIES:
Key management of select client base in North America across Small and Medium enterprise clients
Compose and execute online technology strategic plans and implementations across client base to accomplish client and Acceleration business strategy
Interface with relevant internal and client stakeholders to accomplish business and implementation strategies
Provide online, strategic and business insights to clients and the rest of the company
Responsible to meet and exceed budget objectives as per revenue plans
Responsible for establishing business opportunities within the existing account base to contribute to the growth of the organisation, and meet / exceed revenue objectives
Maximize business growth by ensuring high adoption and usage of Google Marketing Platform in the market.
Be the primary account management contact for our client base, providing prompt client service to ensure an elevated level of customer satisfaction.
Partner with the Business Development and Technical Consulting Support teams to oversee client requirements, provide guidance on best practices, to address customer’s business and technology needs.
Collaborate with internal and external technical and developer teams to drive communication, prioritization, analysis, and resolution of customer challenges and issues.
Maintain industry, Google product, and customer knowledge to provide successful ad management operational and technical consultation. Lead or contribute to projects that increase operational efficiency.
Provide support to other members of the team including Business Development, Technical Consultants to deliver upon complex solutions while upskilling others.
Work closely with Technical Consultants to identify opportunities for the business to cross-sell other technologies, services, including but not limited to data analysis, media measurement, conversion attribution and optimization, ad-tech, CRM integration using Google Cloud Platforms and marketing automation.
Have the ability to identify and successfully improve client processes and frameworks
REQUIREMENTS :
Bachelors degree in Marketing, Advertising, Economics, Computer Science, Information Systems, Business Analytics, or related field. OR equivalent professional work experience
Knowledge ofGoogle Ad Tech Platforms (Google Marketing Platform) essential
Preferably 3 4 client services/account management type work experience
Skilled in resource allocation and capacity planning
Strong business, commercial & marketing acumen
Skilled in the formulation and execution of marketing plans
Good understanding of technology and project implementation
Exceptional Advanced level of MS Excel knowledge, including pivot tables, charts, and formulae
Strong numeracy including capability with formulas to provide clients support around billing, invoicing, and forecasting
Proven presentation and PowerPoint skills
Enthusiastic and confident individual with the ability to interact well with people of all levels personally and professionally
High energy levels and a dedicated team player with strong interpersonal skills and ability to manage teams outside of their expertise.
Ability to present to clients.
Excellent analytical skills, with the ability to identify business recommendations, pain points and opportunities. Ability to analyse data, deliver findings while providing various actionable recommendations and customized client roadmaps
Clearly communicate processes, strategies, and general requirements to internal and external teams.
GroupM and all its affiliates embrace and celebrate diversity, inclusivity, and equal opportunity.We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We are a worldwide media agency network that represents global clients. The more inclusive we are, themore greatwork we can create together.