Job Location: Los Angeles, CA 90026 Reports to (title): Vice President of Behavioral Health Department: Seven Generations Supervises: N/A Working title: Business Communications Manager Classification: Non-exempt Salary Range: $28.85
– $36.05 hourly Status: Regular Hours/Week: 40 hours/week Effective Date: March 2022 Type of Position: Full-time Revised Date: March 2022 Position Summary Under the direction of the Vice President of Behavioral Health, the Business Communications Manager is responsible for overseeing all internal and external communications for the department.
While working collaboratively with the Vice President of Behavioral Health, the Business Communications Manager will produce high-quality content that engages customers, builds brand recognition, and produces clear and consistent department messaging that aligns with the department’s goals and mission statement.
The Business Communications Manager is responsible for scheduling, promoting, and developing necessary marketing materials for department and Behavioral Health programming.
The Business Communications Manager is also responsible for working with the Vice President to identify opportunities to implement data-driven changes to business process, products, services, software and hardware that will improve Behavioral Health program efficiencies and add value to the overall agency.
The Business Communications Manager will coordinate and participate in workshop or training development, community and social events to promote the Behavioral Health business and resources available.
Essential Duties, Functions & Responsibilities Create or identify software or forms that monitor various departmental performance indicators Determine strategic communications campaigns that will help further departmental goals Create internal communications protocols and initiatives that will foster programmatic simplification Ensure all forms, policies and processed are labeled and accessible on drive (create a list of all forms) Schedule and or support department programming (including both in person and virtual programming) Prepare communication materials to promote and advertise business programs, program workshops, and community events including flyers, social media postings and pamphlets, etc.
Develop and produce high-quality, informative, and interesting press releases, press kits, and related materials Develop ongoing content for social media, websites, newsletters, and any other distribution channels Conduct and/or participate in presentations, workshops, community and social events Create application (program) training manuals, monthly calendars and training materials.
Develop automated processes, forms, and course materials Create databases to track client’s data Create external presentations, articles, reports, and information for donors, contractors, clients, etc.
Brainstorm and collaborate with team members for new ideas and strategies Research, identify, and implement new software that will provide improved overall program efficiency (including all staff and client processes and services) Support new personnel in software, programs and operational instructions when necessary Provide reports to the Vice President of Behavioral Health as needed and requested Assist the creation and manage a comprehensive, cost-effective marketing budget Communicate with Vice President of Behavioral Health to ensure all messaging aligns with key business strategies Keep Vice President of Behavioral Health well-informed regarding activities, pending issues and potential problems You may perform all elements of this position or identified components, other duties as assigned or required for the purpose of the position or for organizational efficiency and effective client service May provide other duties on a case-by-case basis Experience & Qualifications MINIMUM QUALIFICATIONS Proven experience working as a communications specialist or in a similar role Strong knowledge of ability to execute communication best practices and techniques Must be able to multitask and work well under pressure Excellent organizational and leadership abilities Able to work independently and as a team member who consistently demonstrates professionalism, courtesy, efficiency, excellent internal and external customer service, high ethical standards and behavior Able and willingness to work with culturally diverse populations Sensitive and/or knowledgeable to the needs of the American Indian community/culture Ensure the health and safety of staff, clients, and volunteers Required Education Bachelor’s Degree from an accredited college or university or equivalent education and experience, preferred Degree in Communications.
Certifications N/A Confidentiality Maintain strict confidentiality of client and personnel information adhering to HIPPA, professional codes of conduct, State of CA regulations, Privacy Act, and UAII policies and procedures This position has access to sensitive information, and a breach in confidentiality will be grounds for disciplinary action up to and including immediate termination Communication/ Interpersonal Skills Possess the ability to communicate with others in a courteous and professional manner Demonstrable ability to communicate effectively and professionally both verbally and in writing Proficient in English Technology Skills Familiarity with online, social media sites (Facebook, Instagram, LinkedIn, etc.) Proficient in Microsoft Office (Word, Excel, PowerPoint) and Google Suite (Gmail, Google Calendar, Google Drive, Google Sheets) Proficient in outreach software for mass email (Mailchimp), SMS text messaging (SimpleTexting), and remote workshop hosting (Zoom Web Conferencing) Proficiency in website development and maintenance Other Skills Available and willing to travel as needed Available to work evening and weekend hours as needed POSITION PREFERENCES Experience working with nonprofit organizations, community groups and performance-based government contracts Knowledge of Indian Self-Determination and Education Assistance Act (Public Law 93-638).
Master’s Degree from an accredited college or university Experience working with the American Indian community.
WORK ENVIRONMENT Work environment: The work environment characteristics described here represent those employee encounters while performing the primary functions of this job.
Normal office conditions exist, and the noise level in the work environment can vary from low to moderate.
Physical demands: The physical demands described here represent those that an employee must meet to perform the primary functions of this job successfully.
While performing the duties of this job, the employee is required to stand, walk frequently, sit, bend, twist, talk, and hear.
There are prolonged periods of sitting, keyboarding, reading, as well as driving or riding in transport vehicles.
The employee must occasionally lift and move up to 25 pounds.
Specific vision abilities required by this job include reading, distance, computer, and color vision.
Talking and hearing are essential to communicate with staff and vendors.
UAII will make any practical, feasible, and reasonable arrangements to accommodate qualified applicants and employees with disabilities if it can do so without undue hardship.
Mental demands: There are several deadlines associated with this position.
The employee must also multi-task and interact with various people on various and, at times, complex issues.
PERFORMANCE EXPECTATIONS (UAII) Are Expected To Conform To The Following In the performance of their respective tasks and duties, all employees of United American Involvement, Inc.
Uphold all principles of confidentiality and patient care to the fullest extent Meet or exceed the performance standards as set by your supervisor Interact in an honest, trustworthy, and dependable manner with clients, employees, and vendors Possess cultural awareness and sensitivity Adhere to all professional and ethical behavior standards as outlined in UAII’s Employee Handbook EQUAL EMPLOYMENT OPPORTUNITY United American Indian Involvement, Inc.
(UAII) provides equal employment opportunities to all employees and applicants for employment.
It prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
UAII abides by the mandates of the ADEA and the Fair Employment Housing and Housing Act (FEHA)-protecting individuals 40 years and older-and considers age a non-merit factor in all employment decisions and considerations.
UAII abides by the mandates of the ADA and FEHA and considers disability a non-merit factor in all employment decisions and considerations.
Furthermore, UAII will make any practical, feasible, and reasonable arrangements to accommodate qualified applicants and employees with disabilities if it can do so without undue hardship.
Applicants and employees may request accommodations for a disability at any time in the application process or during employment.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Other Employment Requirements Eligibility to work in the US Fingerprint clearance Annual negative TB test result on file Pass a post-offer drug test Maintain a valid CA driver’s license if driving for the company Maintain auto insurance coverage if driving for the company Prove vaccination status against COVID-19 Benefits UAII offers a comprehensive and robust benefits package that includes: Medical, Dental, Vision Company-paid Short-Term & Long-Term Disability Company-paid Basic Life Insurance and AD&D FSA Medical and Dependent Care 403(b) Retirement Plan with Employer Match Aflac LegalS