Blaze Pizza Assistant General Manager$17.00/hr + $3-4 ave TipsThe Assistant General Manager is ultimately responsible and accountable for all restaurant activities at all times.
All activities of the Assistant General Manager are expected to be consistent with and supportive of the restaurants business plan.
The Assistant General Manager ensures all restaurant management and Team Members are performing their job responsibilities and meeting expectations in all areas of their job descriptions.BenefitsWhats in it for you:$250 sign on bonusEmployee meal discount.Work in a fun, fast and friendly environment with opportunity for advancement.Receive flexible scheduling with the ability to request off.Bonus potential.Earned Paid Time Off and a Yearly Shoe Allowance (Full Time Only).GUEST SATISFACTION:Models and creates an environment in which the guest is always right; ensures a positive guest service experienceResponds positively and quickly to guest concerns and follows up with team to prevent issues from happening againMaintains restaurant at the level necessary to meet or exceed the company standards for consistently providing Fast, Fun, & Friendly B.L.A.Z.E Service which consists of BIG FRIENDLY SMILES being super friendly, LIVELY FUN INTERACTIONS having fun and showing your personality, ALWAYS SAYING YES!
always doing your best to accommodate guest requests, going really fast ZOOM!, and EXCEEDING EXPECTATIONS by impressing guestsTRAINING & DEVELOPMENT:Follows the steps outlined in the Blaze Training Method to train new skills, duties, and responsibilitiesTreats all employees with dignity and respectPrepares qualified employees for promotion to the next position.
Continually develops adequate numbers of Shift Leaders to meet the objectives of the business planTrains, coaches, and provides regular performance feedback to motivate and improve the performance of all employeesMakes tough decisions regarding all performance-related issues in the restaurantProvides appropriate and effective counseling and/or discipline while maintaining proper documentation for disciplinary situationsCommunicates team goals and expectations to all employees as outlined by the General Manger; coaches and motivates employees towards achieving team goalsAssists the General Manager in hiring high quality people who demonstrate and ensure consistent guest satisfactionEnsures all employees are trained, motivated, and empowered to deliver total guest satisfaction.
Evaluates each employees ability to maintain high levels of food quality, guest service, and restaurant cleanlinessBUSINESS MANAGEMENT:Works with the General Manager to develop and execute the business plan for the restaurant (fiscal responsibilities, manpower planning, and local store marketing)Achieves results by planning, communicating, delegating, and following upTakes calculated business risks to achieve specific results.
Makes good business decisions independentlyMeets long and short term employee staffing needs as outlined in the business planAnalyzes business performance; initiates appropriate corrective actions in conjunction with the General Manger when deviations occur from financial expectationsAssists the General Manager in executing company-wide marketing programsInitiates programs on time, correctly, and with minimal directionAPPROPRIATE & FAIR BUSINESS PRACTICES:Serves as a role model and sets a positive example for the entire team in all aspects of business and personnel managementHolds employees and self-accountable for the methods and processes used to achieve resultsPractices equal opportunity employment, non-discrimination, and ADA (Americans with Disabilities Act) complianceEnsures all labor laws (federal, state, and local) are followedFollows procedures to maintain the safety and security of employees, guests, and company assets (building, cash, equipment, & supplies)JOB EXPECTATIONS:Supports the General Manager with effectively planning, organizing, and implementing all daily operational routines and activitiesCompletes all required administrative duties and daily paperwork including required checklistsFollows all company guidelines for food and cash controls; follows all cost control guidelines to maintain and minimize restaurant costs; properly uses all products, supplies, and equipment facilitiesAble to establish an environment of trust to ensure honest, open, and direct communicationRole models and sets a positive example for the entire team in all aspects of business and personnel practicesRequirementsEducationGood verbal and written communication skills; is capable of communicating effectively with upper management, guests, and co-workers; bi-lingual skills are aplus.ExperienceMust be completely certified on all stations using the Blaze Training Program.
Must be a minimum of 21 years of age.Transportation & InsuranceMust have reliable personal transportation to work, a valid drivers license, and proof of insurance.AccessibilityMust have telephone or other reliable method of communicating with the restaurant, employees, and upper management.
Must be accessible 24 hours a day, 7 days a week.
Must maintains an open door policy.HoursAble to work a standard 50 hour work week.
Able to work flexible hours necessary to manage and operate the restaurant effectively.
Able to work the days and hours designated (scheduled) by theSKILLS & ABILITIES:Ability to get results through others; takes initiativeOrganizational, planning and time management skillsAbility to comfortably interact with all guests & co-workersAbility to look at the restaurant operations from a guests point of viewAbility to meet performance standards for assigned tasks and dutiesBasic knowledge of computersPHYSICAL ABILITIES:Able to stand for long periods of timeAble to bend and stoopAble to work around heatAble to work around others in close quartersAble to lift 50-75 lbs.
comfortableAble to work long hours