BILLING MANAGER (ELITE SOFTWARE) – LARGE LAW FIRM
As a member of the Accounting Department, the Billing Manager is responsible for managing the client accounts/billing function for the Firm.
ESSENTIAL FUNCTIONS:
- Manage and oversee all Billing Department functions and organization assuring work is completed accurately and effectively within defined deadlines including pre-bills, invoices, delivery of invoices to clients, e-billing and alternative fee arrangements, etc.
- Maintain hands-on knowledge of all billing related functions in order to provide proper training, back-up, and support, including, but may not be limited to bill preparation, bill review, pre-bill review, inventory management, interim billing management, write-off management and exception rate management.
- Establish controls and ensure the quality and integrity of the billing process.
- Works closely with E-Billing specialists to ensure accurate and timely submittal of e-bills and the prompt resolution of client disputes and Firm appeals. Monitoring Billblast software to make sure processes are being followed through on.
- Work closely with Billing Supervisors to ensure efficiencies and appropriate staffing to maximize the speed of delivery of monthly billings to Clients.
- Work closely with Billing Supervisors to review aged unbilled time and departing attorneys work in process.
- Work with attorneys to design and develop invoicing to meet special client requirements.
- Participate in systems upgrades and testing.
- Conduct training sessions with billing specialists and billing coordinators in conjunction with billing supervisors.
- Provide leadership to client billing staff. Manages staff on projects and assignments. Responsible for hiring staff, conducting performance reviews, as well as coaching and developing staff.
- Work closely and regularly with billing attorneys to assure client bills meet expectations. When necessary, implements or develops new processes to meet specific needs related to client requirements.
- Maintain and oversee process of applying rates to Firm timekeepers and clients.
- Understand technical aspects of billing software/programs.
- Interact regularly with IS Department to resolve software issues or to update current structures. Troubleshoot issues and makes recommendations for upgrades and/or changes to current software. Work collaboratively with IS to integrate upgrades and/or changes to the system. Communicate all changes to the appropriate staff.
- Provide training on paper proforma application.
- Work extensively with current polices and/or writes new policies to meet the changing needs of the Firm as a result of mergers and acquisitions and other issues/activities.
- Seek approval of changes to policies or to new policies and communicates as necessary.
- Travel occasionally to other office locations to audit client billing processes and adherence to Firm policies.
- Work collaboratively with the CFO and Controller-Client Accounting to establish short and long-term projects and initiatives. Assist in developing the strategic direction for area of responsibility.
Job Requirements:
Knowledge, Skills, & Abilities:
- Previous experience with Elite accounting system strongly preferred.
- Must have strong ability to troubleshoot and bring to resolution technical issues with billing software.
- Strong management, written/oral communication and interpersonal skills required for interacting with management, subordinates, clients, attorneys, and staff. Working professional standards of tact, discretion, and positive attitude.
- Strong supervisory, organizational and project management skills and ability to prioritize and multi-task with a high volume of work in a fast-paced environment.
- Outstanding accounting, analytical, mathematical, and problem-solving skills. Strong attention to detail; high level of accuracy a must.
- Must possess knowledge and demonstrated application of generally accepted accounting principles. Working knowledge of related legal/compliance regulations.
- Demonstrated experience using related accounting computer systems and Microsoft Office Suite, including Outlook, Word, and Excel.