Billing Manager

As a member of the Accounting Department, the Billing Manager is responsible for managing the client accounts/billing function for the Firm.

ESSENTIAL FUNCTIONS:

• Manage and oversee all Billing Department functions and organization assuring work is completed accurately and effectively within defined deadlines including pre-bills, invoices, delivery of invoices to clients, e-billing and alternative fee arrangements, etc.
• Maintain hands-on knowledge of all billing related functions in order to provide proper training, back-up, and support, including, but may not be limited to bill preparation, bill review, pre-bill review, inventory management, interim billing management, write-off management and exception rate management.
• Establish controls and ensure the quality and integrity of the billing process.
• Works closely with E-Billing specialists to ensure accurate and timely submittal of e-bills and the prompt resolution of client disputes and Firm appeals. Monitoring Billblast software to make sure processes are being followed through on.
• Work closely with Billing Supervisors to ensure efficiencies and appropriate staffing to maximize the speed of delivery of monthly billings to Clients.
• Work closely with Billing Supervisors to review aged unbilled time and departing attorneys work in process.
• Work with attorneys to design and develop invoicing to meet special client requirements.
• Participate in systems upgrades and testing.
• Conduct training sessions with billing specialists and billing coordinators in conjunction with billing supervisors.
• Provide leadership to client billing staff. Manages staff on projects and assignments. Responsible for hiring staff, conducting performance reviews, as well as coaching and developing staff.
• Work closely and regularly with billing attorneys to assure client bills meet expectations. When necessary, implements or develops new processes to meet specific needs related to client requirements.
• Maintain and oversee process of applying rates to Firm timekeepers and clients.
• Understand technical aspects of billing software/programs.
• Interact regularly with IS Department to resolve software issues or to update current structures. Troubleshoot issues and makes recommendations for upgrades and/or changes to current software. Work collaboratively with IS to integrate upgrades and/or changes to the system. Communicate all changes to the appropriate staff.
• Provide training on paper proforma application.
• Work extensively with current polices and/or writes new policies to meet the changing needs of the Firm as a result of mergers and acquisitions and other issues/activities.
• Seek approval of changes to policies or to new policies and communicates as necessary.
• Travel occasionally to other office locations to audit client billing processes and adherence to Firm policies.
• Work collaboratively with the CFO and Controller-Client Accounting to establish short and long-term projects and initiatives. Assist in developing the strategic direction for area of responsibility.