About Pacific Aviation:
Pacific Aviation is a people focused organizations supporting airport and airline needs across multiple cities and hubs.
We believe our people are our greatest asset and the reason for our enduring success.
We are on a transformational journey to grow the organization and enhance the way we do business.
We are looking for team members to join us as be become the industry leader through innovative people practices, operational excellence, and our vision to grow holistically.
MAIN DUTIES
Ensure the integration of technical and manual methods in compliance with contractual obligations.
Satisfy customer airline expectations.
Liaising with client, upper management, company employees, vendors and government agencies.
Direct and coordinate airline passenger service activities at terminal point located at the airport.
Ensure the operation meets the targets and standards set forth in the service level agreements between Pacific Aviation and its customer airline.
Ensure the operations satisfy all company, airline, airport and government policies and regulations.
Addressing and resolving all customer service issues.
Direct preparation and overview of staff work schedules to obtain optimum utilization of human resources.
Preparation and submission of reports pertaining to daily flight operations, payroll hours, billing and preparation of monthly staff schedule.
Participate in Quality Management system whilst proposing and applying preventive and/ or corrective measures.
Ensure integration of new employees in the operation.
Implement training programs and procedure as determined by airline or company management.
Participate in staff evaluations.
Lead in fact-finding investigations arising from incidents/accidents in the workplace and/or operations concerning safety and security or violations of regulatory, airport or company policy.
Implement corrective actions as necessary for non compliances identified in routine quality and safety audits.
Report upon and discuss any discrepancies, errors or incidents with the station manager.
Propose necessary methods for improvement and where necessary, ensure the monitoring of such methods.
Complete an assessment of new hires customer service when OJT is finished.
Complete CSA recurrent competency assessment at least once a year (refer to Annex 4 of ORM5
Skills required:
Experience Required: 2-3 years in Passenger and baggage handling service or prior experience in airlines industry in supervisory position.
Ability to work independently as well as collaboratively.
Ability to communicate effectively through oral and written means.
Ability to lead a team, bring out the best performance in the team through employee engagement; handle employee issues in an efficient and effective manner.
Flexible to work rotating shifts including weekends and holidays.
Job Type: Full-time
Pay: $62,000.00
– $70,000.00 per year
Benefits:
Dental insurance
Health insurance
Paid time off
Vision insurance
Schedule:
8 hour shift
Education:
High school or equivalent (Preferred)
Experience:
Customer service: 2 years (Preferred)
License/Certification:
Driver’s License (Preferred)
Work Location: One location