Product and Service Operations (PSO) mission is to build a service engine that solves todays customer problems and prevents tomorrows.PSO teams are an operations driven organization, involved throughout the lifecycle of product development and service delivery to ensure that our customers have a seamless experience on our platform.
This team is passionate about fostering the growth of communities, businesses and advertisers on Facebook by ensuring they have the tools needed to succeed.DutiesThis position will partner with internal PSO New Products team members, providing operational execution support to help project manage test campaigns (alpha/beta) for Facebooks managed and unmanaged advertisers maintaining quality and efficiency throughout the end-to-end testing process.The ideal candidate will have a strong background in Facebook advertising effectiveness and project management, along with a natural curiosity to understand how things work.
They should be passionate about Facebook, analytically minded, a great communicator, and able to partner with other XFN teams.ResponsibilitiesOwn testing operational execution in coordination with internal teams supporting workflows such as, recruitment outreach, campaign QA, and performance tracking across multiple projectsMonitor and troubleshoot progress and performance of test campaigns to ensure overall program quality and consistencyTriage incoming requests, utilizing technology, superior customer service and judgement Responding within a timely manner and working 1:1 in real timeGather learnings and insights for: 1) internal teams to help Facebook further develop and evolve our products, and 2) our advertising partners to help them achieve their marketing objectivesActively participate, collaborate, and add value to weekly training and operational meetings quickly implement new practices Identify tool and process efficiency gains with analytical perspectiveSkills2 years experience directly managing Facebook paid advertising campaigns and thorough understanding of major success metrics2 years experience managing client facing communication concerning Facebook Ads Manager/ campaign set-up per internal directionDetail-oriented, computer literate and tech savvy with proficiency in working with multiple desktop applications and ability to quickly learn in-house softwareExperience in working on research studies (A/B tests, surveys, interviews)Ability to remain cool under pressure and effectively multi-task maintaining an exceptional level of qualityProven ability to manage multiple projects and work in a high-performance team environmentPrevious tech experience a plusEducation Bachelor’s Degree