Description:
The role of a Specialty Gas Account Manager involves creating and nurturing strong, lasting relationships with a portfolio of clients. They must establish a connection with key business executives in the assigned territory. As an intermediary, the Account Manager works closely with cross-functional internal teams to ensure the delivery of our solutions is timely and successful according to the customer’s needs.
Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
• Operate as the lead point of contact for any matters specific to your customers.
• Build and maintain strong, long-lasting customer relationships
• Improves the profitability of existing accounts by fully understanding value propositions
• Supports and implements marketing plans, promotions, and new product launches
• Secures long-term relationships by negotiating product supply agreements
• Accountable for providing complete and accurate account set-up and pricing data
• Develop a trusted advisor relationship with key customer stakeholders and executive sponsors
• Ensure the timely and successful delivery of our solutions according to customer needs and objectives
• Knowledge of gases, including pure gases, gas blends, hydrocarbon blends, reactive gas blends, industrial cylinder gases, bulk atmospheric gases, and hard goods
• Communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
• Responsible for gross profit improvement and securing new business
• Identify and grow opportunities within the territory and collaborate with sales teams to ensure growth attainment
• Actively review and manage existing customer Accounts Receivable balances to help minimize working capital investment and financial risk
• Assist with high-severity requests or issue escalations as needed
• Contacts existing accounts and make cold calls to potential targets
• Collaborate with internal customers to ensure that the final product or service is delivered to our external customers.
Requirements:
• Bachelor’s degree or equivalent experience preferred
• 3+ of experience in B2B sales and account management, specifically within the life sciences, bio-sciences, pharmaceuticals, chemicals, or similar technical sales positions, selling hazardous materials, chemicals, and equipment.
• 5+ years of account management or other relevant experience, including CRM experience
• Experience in Carbon Emissions Monitoring Systems (CEMs), Preferred
• A demonstrated ability to communicate, present, and influence credibly and effectively at all levels of the organization, including executive and C-level
• Ability to effectively organize, prioritize, multi-task, and manage time.
• Successful track record of managing a sales territory
• Excellent listening and interpersonal communication skills to identify critical core
• Excellent leadership, verbal and written communication skills
• Strong persuasion, negotiation, and customer presentation skills.
• Valid driver’s license
• Solid computer skills and using Microsoft Office Products, including Word, Excel,
Physical Demands
Please see the job description below for the physical demands required to perform this job successfully.
The employee must be able to stand for extended periods, communicate effectively, listen actively, and use their hands and fingers to operate a computer and telephone. They should be able to reach, stoop, kneel, squat, and get in and out of a vehicle or drive for an extended period without difficulty. Additionally, they should be able to lift, carry, or set down a weight of 50 pounds or more. The job requires close vision abilities due to computer work.
Travel
50%-75% territory travel
Position Type and Expected Hours of Work
This is a full-time, exempt position with hours varying within core business hours from Monday to Friday.
This job description is not intended to be all-inclusive. An employee may perform other related duties as negotiated to meet the organization’s ongoing needs.
WestAir Gases and Equipment, Inc. is an Equal Opportunity Employer.