ADP is hiring an Account Manager lll In this role, you’ll be a trusted advisor to our clients, using your ADP product expertise and consulting skills to solve their most critical business challenges.
You carry the weight of ADP’s service reputation and client satisfaction in your hands.Your main day to day activity will be to help clients with a host of different tax credits, including the Work Opportunity Tax Credit, the Employee Retention Tax Credit, and other federal and state credits.
You will access their eligibility for these credits, answer any questions that they have and help deliver them to the client.
There will be no shortage of new questions and your day to day will be new and interesting.
To thrive in this role, you will build a rapport with your clients, establish trust, and deliver a client’s credits in a fast-paced environment.
Over the phone and in writing, your communication style is clear and easy for our clients to understand and take action on.
As a result, your client’s excitement with their newly found credit and their satisfaction will make you proud.
A little about ADP: We are a global leader in human resources technology, offering the latest AI and machine learning-enhanced payroll, tax, human resources, benefits, and much more.
We believe our people make all the difference in cultivating an inclusive, down-to-earth culture that welcomes ideas, encourages innovation, and values belonging.
We’ve received recognition as a global Best Places to Work and a recipient of many prestigious awards for diversity, equity, and inclusion, including a Diversity Inc® Top 50 Company, Best CEO and company for women, LGBTQ, multicultural talent, and more.
As part of our deep DEI commitment, our CEO has joined the OneTen coalition to create one million jobs for Black Americans within ten years.
Learn more about DEI at ADP on our YouTube channel: Ready to MakeYourMark?
Apply now To learn more about Client Services at ADP, watch here: https://adp.careers/Client_Services_Videos What you’ll do: What you can expect on a typical day: Client Support.
You will help our clients manage their business, which includes explaining and detailing the client’s credit potential.
Support might also involve partnering with multiple business units and teams for troubleshooting and delivering a seamless client experience.Learn.
You will continually upgrade your knowledge and skills on different tax credits, other ADP product offerings, and federal and state guidelines to develop and maintain your ability to support our clients.Teach: You Work proactively with clients to provide information, best practices and training on ADP solutions.
You will share your knowledge and best practices with less experienced Consultants and SpecialistsTO SUCCEED IN THIS ROLE: At least 7 years of experience in a customer service environment, with proven ability to produce positive resultsAt least 5 years of professional consulting experience or equivalent experience as a practitioner in a systems-related organizationBachelor’s degree or equivalent in education and experience