About Valence:
Valence is a VC-backed tech platform + community dedicated to creating new paths to success for Black Professionals.
Its mission is simple: unlock the global combined power of Black professionals to create massive economic and social progress. With over $7M in capital raised to date from top VCs and institutional investors including GGV, Maveron and Silicon Valley Bank, we are focused on creating generations of Black Professionals that are skilled in the art of business and our platform connects them with mentorship, career opportunities, professional development and capital. Valence is incubated by Upfront Ventures out of Los Angeles, CA and beta launched in November 2019.
Valence is activating and building their community, engaging them, empowering them, and educating them through events, executive coaching, a job board, and much much more.
About you:
Youll develop meaningful relationships with companies in the mid-market & enterprise space to help them support, connect, and attract diverse talent. As our Account Manager, you will be speaking on a daily basis with executives and managers at companies across a broad range of industries. Some of our partners include: Dolby Labs, Fitbit, Wayfair, Hims, Netflix, etc. As an early team member of Valence, you’ll have the opportunity to significantly impact the growth of our company and its culture.
How you’ll make an impact:
- Youll become an expert on Valences product solutions and lead pitches to top executives and target partners.
- You’ll manage day-to-day execution and client support for target partners.
- You’ll ensure successful onboarding of partners.
- Youll establish lasting relationships with decision-makers and build awareness for Valence within partner organizations.
- Youll identify customer needs and collaborate with Valence teammates to ensure customer success with special emphasis on client engagement.
- Youll monitor and identify platform adoption and utilization trends and work with the team on recapping milestones for clients.
- Youll serve as the voice of the customer and collect feedback to drive continuous improvement across all areas.
- Youll provide an awesome customer experience to all partners across all channels, including phone, email, and live chat.
- Respond to Partners concerns quickly and professionally
- Develop high-level account management strategies to implement across the business
Requirements and Qualifications:
- 5+ years in a client-facing role within a high-growth, high-intensity environment
- Highly independent and resourceful individual, comfortable with ambiguity
- Excellent interpersonal skills and the ability to sell with authenticity and compassion
- Experience closing sales to C-suite executives
- Deep knowledge of trends and history within the Black business community
- Start-up experience a plus
- Experience with client onboarding and product implementation
- Strong communication and organizational skills
- Bachelors degree or equivalent experience
Whats in it for you:
?
- The chance to be a founding team member of Valence and be an active part of shaping the future of the company
- Casual work vibe, all remote team for the foreseeable future
- Health benefits
- Unlimited paid vacation time
- The chance to get behind a meaningful mission