JOB SUMMARY This position is responsible for the retention and revenue growth of existing CNECT membership.
The Account Manager onboards every new customer, navigating complex contract connections, and upselling for greater return.
The Account Manager proactively engages their member base to ensure satisfaction and identify new product opportunities.
This position works in conjunction with sales, contracts, and supplier partners to identify, sell to, and grow CNECT revenue.
This role actively supports the mission of Health Center Partners of Southern California and the social enterprise of CNECT.
Essential Job Functions * Onboard all new members to ensure contract connectivity, resulting in increased revenue.
* Develop positive working relationships with assigned members through business knowledge in presenting and selling appropriate program-specific business solutions for members.
o Gain understanding of the content of the CNECT solutions presented.
o Utilize CNECT Top Contract Portfolio to include member offering/value and operationalizing contract connection.
* Conduct business reviews to present business trends and opportunities to increase savings, expand contract utilization and penetration.
* Responsible for aggregate member satisfaction scores across assigned CNECT * Become a member advocate: clarify, confirm, and resolve member issues as required to increase member satisfaction and ward off competitive threats.
* Contribute to the success of CNECT by providing input to management on tasks, or offerings, that can be best utilized by CNECT.
* Contribute to a work climate that facilitates a collaborative team environment.
* Expected 50% travel.
* Other duties, as assigned.
QUALIFICATIONS Skills * Effective oral and written communication skills.
* Ability to build relationships and influence a variety of audiences at all levels of the Company.
* Strong business acumen and interpersonal skills.
* Exceptional team player and able to work professionally and collegially with others, including management, in a fast-paced environment.
* Actively researches more efficient business processes to save time and costs for the Company.
* Strong analytical skills and detail oriented.
* Ability to work independently in a fast-paced, autonomous environment.
* Strong computer skills, including proficiency in Microsoft Office and technical understanding of relevant databases/programs Education/Experience * A Bachelor’s Degree in Marketing, Business or a related field is preferred.
* A minimum of three years of b2b customer service experience is preferred.
About CNECT CNECT, national Group Purchasing Organization (GPO) with 40 years of industry experience, allows their members access discounts and services specifically designed to enhance their financial strength.
Without compromising quality, we strive to leverage the lowest possible price on contracted services and products for our 8,000+ members.
CNECT is affiliated with Premier, one of the nation’s largest GPOs.
Through this affiliation, our members have access to a comprehensive savings portfolio that includes thousands of contracts covering all aspects of an organization’s purchasing from med/surg supplies to office furniture, car rentals and cell phone services.
Dedicated member support, detailed analytics, individualized program development, and training opportunities are just the start in which CNECT assists members to realize the total value proposition of their GPO relationship.
Current members receiving CNECT’s focused attention and enhanced customer service today include health care, social service, and educational organizations.
For more information on CNECT, please visit www.cnectgpo.com.