At Premier America Credit Union, our Core Purpose is to serve our members by making it easier to meet today’s needs and reach tomorrow’s dreams.
Talented team members succeed in our organization by demonstrating a commitment to our shared values of respect for others, accountability, a passion for delivering great service, giving back to our communities, and pursuing personal growth.
We are seeking a dynamic Contact Center Representative, who has proven experience in performing a broad variety of telephone service transactions and provides service to members within the call center environment.About You: Customer Service: You are a resource in identifying and resolving member servicing issues, and enhances member experience by providing distinctive quality service.Teamwork: Your ability to encourage and exchange creative ideas, to provide practical solutions to problems, will be used to promote innovation.Communication: Your effective communication style will be used to transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.About Us: Our Team Members enjoy the following rewards and benefits: Competitive salarySubsidized health care including medical, dental and visionFlexible spending accountCompany-Paid Life and A& D insuranceDiscounts on loans (must be a member)Paid Vacation, Holiday, and Sick time401k Retirement Saving Plan with a 6% safe harbor employer matchEducational Assistance Program and more!
About the job: Essential Responsibilities Present and explain Credit Union services and products by phone.Perform a variety of transactions and services with accuracy, efficiency and timelinessAssist or refer members with any and all questions or problemsMaintain privacy of member account informationPerform outbound calls, fax information, make necessary and appropriate requests of membersIdentify customer needs and cross-sell Credit Union products and promotionsRequired Education/Skills and Experience:High school diploma or equivalentA minimum of one (1) year of similar or related experience required; including experience with balancing general ledgers and daily transactions and recognizing and correcting out of balance conditionsKnowledge of related card applicationsSolid math skills with the ability to create spreadsheets and analyze dataBasic skills exercising initiative and using good judgement to make sound decisions.Strong communication and public relations skillsPC Skills: Word, Excel, Microsoft office Key words: banking, credit union, customer service, call center, telephone center, telephone service center, customer service call center, contact center Premier America Credit Union will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring (Ban the Box) Ordinance.
EOE/Drug-free workplace