Monday
– Friday
8:00 AM to 5:00 PM
Must be fully Covid-19 vaccinated
3
– 4 Month Assignment, may extend up to 1 year.
2 years of Experience working as a Patient Service Representative in an outpatient medical office setting
As a member of the patient care team and the primary point of patient contact, the Patient Service Representative is responsible for positive patient relations, proper telephone communication, appointment scheduling, patient registration, as well as payment and co-payment collection.
This position also performs routine duties associated with the collection and maintenance of current patient demographics and insurance information.
Primary Duties & Responsibilities:
Greets patients and assist with resolving patient issues or escalating patient’s issues.
Check-in and outpatients and collect co-payments/give receipts/reconcile payments; verifies that patient demographic and insurance information is correct in CS-Link.
Schedule appointments, complete patient registration, collect patient payments and to provide a high level of patient service.
Assists with the management of physician schedules and identify opportunities for improvement; handle patient/provider correspondence as instructed.
Process and track referrals and authorizations for various insurance types.
Manages patient care flow and assist with monitoring CS-Link message pools and standard work.
Monitors and assess their own workflow to identify opportunities for improvement.
Explains policies, procedures, or services to patients using administrative knowledge *Participates in daily huddles and staff meetings.
Actively promotes and practice infection prevention standards and all department policies and procedures.
Previous medical office setting experience
Knowledge of medical terminology
High School Diploma/GED REQUIRED
Typing 50 wpm, 90% accuracy – this will be tested Preferred Skills
Critical thinking
Customer Service experience
Flexible scheduling
Job Types: Full-time, Contract, Temporary
Pay: $20.00 per hour
Benefits:
Health insurance
Schedule:
8 hour shift
Monday to Friday
Work Location: One location