Patient Service Representative – FPG Float Team

ResponsibilitiesIn this position, you will provide administrative and patient care support tovarious ambulatory practices. You will assist in coordinating patient flowthroughout the clinic, from registration to discharge, process priorauthorizations and complete Surgery Scheduling tasks. You will work as a memberof the Ambulatory Care clinic team to provide smooth outpatient flow resultingin optimum patient satisfaction and clinic operation. You will supportdifferent teams/ practices to cover illnesses, holidays, and leaves of absence.This role requires a Team Assistant with a highly flexible, enthusiastic andproactive approach as you will travel to UCLA Community practicesthroughout the greater Southern California area and your schedule will varydepending on assignments.QualificationsRequired:+ Ability to be highly flexible, travel to multiple work sites within UCLA Health community based practices and work a variable schedule+ Knowledge of major medical insurance plans and types of coverage provided+ Experience working in a healthcare setting+ Knowledge of medical terminology+ Skill in using a PC with associated programs including Word, Excel, and E-mail, demonstrated work experience with a database computer program+ Skill in setting priorities which accurately reflect the relative importance of job responsibilities+ Ability to establish and maintain productive working relationships with Faculty, Staff, Administration, and patients from various social, cultural, and economic backgrounds+ Ability to creatively integrate competing demands into a productive working environment+ Skill in verbal communications to clearly convey complex problems in both formal and informal situationsPreferred:+ Knowledge of specific specialty practice and workflows+ Familiarity and knowledge of authorization process and managed care programs+ Working knowledge of patient related policies and procedures as well as a thorough understanding of the University system and its services and programs+ Knowledge of hospital computer system and the various software products to perform administrative workUCLA is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.UCLA Health welcomes all individuals, without regard to race, sex, sexual orientation, gender identity, religion, national origin or disabilities, and we proudly look to each person’s unique achievements and experiences to further set us apart.

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