Military Veterans are Encouraged to Apply.
Job Details: ACH OPERATIONS REPRESENTATIVE IV
WHAT IS THE OPPORTUNITY?
The Operations Rep will be responsible for providing a variety of daily support functions and maintenance pertaining to ACH products, services and accounts. Responsibilities generally include, but are not limited to, ACH Origination exceptions processing , Death Notification Entries (DNE) processing, Reg E Claims , researching and resolving customer disputes , processing transactions, identifying and troubleshooting systems-related problems and ensuring operational integrity consistent with Bank policies and procedures and legal/regulatory requirements. Performs other duties as requested.
WHAT WILL YOU DO?
- Independently performing highly specialized duties requiring knowledge of Automated Clearing House (ACH) procedures and/or regulatory requirements.
- Ability to interpret and explain policies and procedures.
- Utilizing multiple Bank systems to complete duties requiring in-depth knowledge of system functionality.
- Exercise judgment and make decisions that have an impact on customer’s ACH profile accounts
- Provide a variety of daily support functions, which generally includes, setting up new accounts/clients on applicable systems, assisting clients with daily maintenance of their accounts (e.g., account reconcilements, monitoring system to ensure accurate data, identifying and resolving system-related problems, etc.).
- Assess banking needs of the clients and assist them in selecting the most appropriate course of action.
- Ensure operational integrity of accounts and processes transactions according to bank policies and procedures and Service Level Agreements.
- May have signing authority for approving deposits, transfers, and other operational work within approved limits.
- Maintain up-to-date knowledge of Bank policies and procedures and ensures activities are in compliance with legal/regulatory, as well as National Automated Clearing House Association (NACHA) rules and requirements.
- Keep abreast of current industry trends and changes in regulations impacting treasury management operations.
- Comply fully with all Bank Operational and Credit policies and procedures as well as all regulatory requirements (e.g. Bank Secrecy Act, Know Your Client, Community Reinvestment Act, Fair Lending Practices, Code of Conduct, etc.).
- Complete all required training and performs other duties as requested.
WHAT DO YOU NEED TO SUCCEED
Must-Have*
- H.S. Diploma
- 1. *Minimum 5 years of ACH experience required.
- 2. *Minimum 5 years of data entry experience required.
- 3. *Minimum 5 years of basic computer experience required (e.g.. MS Word and Excel).
Skills and Knowledge
- Ability to interact effectively with all levels of Bank personnel.
- Detailed data entry skills.
- Excellent verbal and written communication skills.
- Excellent interpersonal/customer service skills.
- Knowledge of bank policies and procedures.
*To be considered for this position you must meet at least these basic qualifications
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT
City National Bank is an equal opportunity employer committed to diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other basis protected by law.
ABOUT CITY NATIONAL
We start with a basic premise: Business is personal. Since day one we’ve always gone further than the competition to help our clients, colleagues and community flourish. City National Bank was founded in 1954 by entrepreneurs for entrepreneurs and that legacy of integrity, community and unparalleled client relationships continues to drive phenomenal growth today. City National is a subsidiary of Royal Bank of Canada, one of North America’s leading diversified financial services companies.
Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled