** MUST BE 21 YEARS OF AGE TO APPLY
Sweet Flower’s Mission:
Create the industry-leading Cannabis Lifestyle brand of premium retail stores and cannabis goods and related products, with significant consumer appeal, brand awareness and customer resonance.
Job Purpose:
The Florist is responsible for creating and maintaining a fun, educational and seamless customer experience in our stores.
The Florist places customer service and satisfaction above all other tasks and duties.
The Florist must love all things Cannabis and be eager to impart this knowledge to our customers.
The Florist also helps maintain visual integrity and store cleanliness (including upholding COVID-19 prevention procedures) to further elevate the customer experience in addition to any other tasks assigned.
Deliverables:
Ensure excellent customer service through product knowledge to drive sales, KPI’s and customer retention.
Assess customer needs, provide assistance and information on product features and offerings
Uphold inventory control to minimize loss by complying with all BCC and company inventory control procedures, product waste procedures and vendor delivery procedures.
Maintain store selling floor cleanliness, back room organization, visual presentation and safety standards at all times
Assist in daily store recovery and replenishment and store sanitation.
Promote current sales promotions, marketing initiatives and new product launches to customers.
Promote and abide by all company policies, procedures, and loss prevention practices.
Complete sales transactions courteously and maintain proper accountability at registers
Handle customer issues and complaints in a proactive and professional manner with customer retention aways in mind, escalating to the appropriate parties when necessary.
Actively pursue brand and product knowledge through company and vendor provided tools and resources.
ESSENTIAL FUNCTIONS
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Welcome customers to the shop and check them in per established policy and procedure.
Assess customers’ needs, provide assistance and information on product features
Welcome customers to the store and answer their queries
Follow and achieve sales goals on a monthly, quarterly and yearly basis
Actively seek out customers in store
Remain knowledgeable on products offered and discuss available options
Process POS (point of sale) purchases
Cross sell products to meet customer needs
Team up with co-workers to ensure proper customer service
Build productive trust relationships with customers
Comply with inventory control procedures
Compliance with BCC regulations
COMPETENCIES
Customer/Client Focus
Self-Initiative
Teamwork Orientation
Communication Proficiency
Ethical Conduct
WORK ENVIRONMENT & PHYSICAL DEMANDS
This job operates in a retail business environment.
While performing the duties of this job, the employee is regularly required to talk and hear.
This position is very active and requires standing, walking, bending, kneeling, stooping, crouching, crawling and climbing all day.
The employee must frequently lift and/or move items that weigh more than 30 pounds.
Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
REQUIRED EDUCATION AND EXPERIENCE
Must be 21 years of age or older
2-3 years of retail or customer service experience
Ability to work well on a team
Must be able to work nights, weekends and holidays
Excellent verbal and written communication skills
EXPECTED HOURS OF WORK
This is a part-time position, non exempt.
Days and hours of work vary by schedule.
Evening and weekend work may be required as schedule demands.
Sweet Flower provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Job Type: Part-time
Pay: $15.00
– $16.00 per hour
Benefits:
Employee discount
Paid time off
Schedule:
Day shift
Holidays
Monday to Friday
Night shift
Weekend availability
Supplemental Pay:
Tips
Work Location: One location