We seek to be a community of learners who grow personally and professionally in pursuit of our mission to improve the financial lives of firefighters and their families.For over 85 years, we have worked to create trusting relationships with our fire family.
The bonds we build are the foundation of our credit union.
As the largest, exclusive firefighter credit union in the nation with $1.8B in assets, we serve over fifty thousand members in more than seven hundred fire departments.Our national expansion vision aims to make our outstanding value proposition available to firefighters in all states while we continue to set the leading-edge standard for the customer service experience among all financial institutions as measured by the Net Promoter Score (NPS).You will be joining a financially healthy organization on the move.
We are excited that our growth as an organization creates development and career opportunities for each of our internal team members while offering a competitive compensation and benefit package.We want to hear from you if you have a passion for helping those who serve others, a curiosity to grow personally and professionally, and a desire to contribute to our continued evolution.We are looking for a Consumer lending loan service representatives who will be responsible for reviewing relevant loan documents from members required to complete loan transactions, researching and resolving loan issues, preparing and sending loan closing documents for consumer loans, and processing and dispositioning member accounts.
Further, consumer lending loan service representatives provide members with FFCU product and service recommendations that meet individual needs.Typical Responsibilities:Ensure loan documents are received to complete the loan transaction, complete a quality control review of the loan before closing, and prepare and send loan closing documents.Research, resolve, and update members on loan issues and status.Recommend FFCU financial products and services to members to meet individual consumer needs.Process and disposition member accounts.Basic Qualifications:High school diploma or equivalent.Experience with loan operations.Previous experience in sales, customer service, or banking.Firefighters First Federal Credit Union is an Equal Employment Opportunity and Affirmative Action employer.
We do not discriminate based upon race, color, religion, age, gender, marital status, physical or mental disability, medical condition, pregnancy, sexual orientation, gender identity or expression, national origin, veteran status, genetic information, or any other status protected under federal, state, or local law.
Firefighters First Credit Union is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities.
To request reasonable accommodation, contact Human Resources at careers@firefirstcu.org or 323-550-2214.