Job DescriptionJob Title: Customer Contact Center RepresentativeReports To: Operation Development SupervisorGroup: Operations Customer Contact CenterThe CALIFORNIA ASSOCIATION OF REALTORS is looking for a skilled and enthusiastic Customer Contact Center Representative. The Customer Contact Center Representative will serve as the front line of support for the company via phone, fax and e-mail. You will become a member of a hardworking, enthusiastic, and dynamic team of representatives. As a member of this team, you will field a variety of calls ranging from simple website registration login questions to providing technical support for multiple software applications.Responsibilities:Respond to customer inquiries via phone, email, and fax.Additional Primary Responsibilities:Answer a high volume of calls on a daily basis.Assist customer with website and software navigation.Pre-screen phone calls for legal hotline attorneys.Follow up with customers via email in a timely manner.Continually learn about Association programs and communicate them accurately to customers.Complete special projects for the department as necessary.Minimum education required.High school. Bachelors degree preferredMinimum Experience RequiredMust have demonstrated experience dealing with a high volume of incoming callsSkills RequiredMust have a high level of computer literacy and proficiency on MS Word, Outlook, Windows and Internet ExplorerAbility to learn new software quicklyExcellent verbal and written communication skills and type 40 wpmCommitment to outstanding customer/member serviceIntermediate to advanced level in Microsoft Office (Outlook, Word, Excel, PowerPoint, etc.)Excellent oral and written communication skills, and outstanding customer service orientation.Ability to function effectively in a variety of challenging situations and circumstances, including difficult project deadlines, demanding customers, tight budgets, and evolving goals and objectives.Ability to work effectively with co-workers, customers and others by sharing ideas in a constructive and positive manner.Excellent work ethic and attendance.Consistency in giving feedback regarding work progress, timetable and issues.The Customer Contact Center Representative will be able to use Core Required Software ApplicationsMS WordMS ExcelMS OutlookHiPath ProCenter phone systemMS Customer Relationship Management (CRM), Knowledge BaseRapattoni (Customer Database)MS Internet ExplorerEpicor (Product Order Intake, Research Orders)Magento Management System (C.A.R. Online Database)Company Description Leading the Way…TM isnt just a slogan at the CALIFORNIA ASSOCIATION OF REALTORS (C.A.R.). As one of the largest state trade organizations in the United States, C.A.R. provides members with tools to help complete transactions, information to keep them nimble in the marketplace and a strong clear voice on the government steps in Sacramento. How do we do it? We start by hiring friendly, talented people committed to working toward those common goals.Headquartered in sunny Los Angeles, C.A.R. offers business casual wear, an on-site exercise room, a health and wellness program including lunch and learns with guest speakers, a FitBit program, and collaborative working areas.What else?Medical, dental, vision, vitamin reimbursement, 401(k) retirement plan, 11 paid holidays, and more.C.A.R. staff stand by a set of core values that make us the best in the business. Take a look for yourself and see what we are all about www.car.org.For consideration – qualified applicants only please – submit cover letter and resume (in .doc, .docx, or .pdf format) to: resumes@car.org.C.A.R. and/or its subsidiaries and agents will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles Fair Chance Initiative for Hiring OrdinanceSorry! Due to the heavy volume of resumes we receive, only candidates being considered will be contacted directly. We appreciate your interest in employment opportunities with the CALIFORNIA ASSOCIATION OF REALTORS.