About Los Feliz Small Animal Hospital
Here at Los Feliz Small Animal Hospital our Mission is to empower and support our Veterinary team to deliver unparalleled service and clinical quality in caring for pets and their families. Los Feliz Small Animal Hospital operates using AAHA guidelines for our services and procedures, including dentistry and surgery. We are committed to promoting responsible pet ownership, preventative health care, and health-related educational opportunities for our clients.
Client Service Representative
As a Client Service Representative, you will play an important role in the day-to-day operations with Companion Pet Partners. By adding value to an efficient organization dedicated to quality care and extraordinary service, you will perform a variety of clerical and customer service work in providing support to the hospital. We are looking for a friendly, team-oriented person, with excellent customer service skills!
Duties And Responsibilities
Greet clients in a friendly, professional, and positive manner
Answer phone system and direct calls accordingly
Schedule and confirm appointments
Check patients in the hospital according to schedule and prepare patient files
Scan or otherwise record medical records
Keep lobby and reception areas organized and neat
Obtain deposits and other payments from clients
Process credit applications
Must be able to lift and/or move up to 25 pounds
Use email system
Knowledge and Skills
Excellent customer service
Multi-tasking
Verbal and written communication skills
Active listening
Good communication
Organizational
Data entry
Veterinary field terminology is a plus
Education and Experience
At least 1 year in a customer service role
High School Diploma/GED
What we offer
Los Feliz Small Animal Hospital offers competitive compensation as well as a benefits package which includes medical, dental, vision, PTO, and 401(k).
Los Feliz is committed to a diverse and inclusive workplace. We are an equal opportunity employer and do not discriminate based on race, national origin, religion, gender, marital status, gender identity, sexual orientation, veteran status, disability, age, or other legally protected status.