Holiday Bonus Pay ProgramHourly Store Associates will be eligible to receive an additional $2.00 per hour for every hour worked on the following dates:• November 20, 21• November 26, 27, 28• December 4, 5• December 11, 12• December 18, 19• December 26*Please note that you must remain a Bed Bath & Beyond Associate through December 27, 2021.Often times, people think that all retail positions are the same… and for the most part, they may be right! But when it comes to the merchandise we sell, the people that work for us and the scheduling flexibility we offer, we are definitely different! Our stores are very entrepreneurial, we have a unique approach to customer service, we are TRULY a retail phenomenon. As a Front End Lead, you will be responsible for exceeding our customers’ evolving expectations by providing “best in class” customer service and a pleasant and fulfilling shopping experience. Successful candidates will be given the opportunity to offer our customers the widest range of quality housewares, home furnishings and much more! We offer associate discounts, flexible schedules, ongoing training, and the potential for advancement.The Front End Lead oversees activities at the Front End which includes the operation of the Customer Service Desk. The Front End Lead works in a high paced environment and must maintain a calm, professional demeanor while ensuring that all transactions are being processed in an accurate manner while meeting sales and productivity goals.Key Responsibilities :Cover the service desk area, responds or redirects inquiries, and ensures follow throughPartner with associates to provide increased service to customers in response to specific needs and requestsTroubleshoot and provides solutions for customer complaints, escalating to supervisor when necessaryMonitor customer transactions; ensures efficient processing time for checkout. (Managing lines and back up calls)Direct and coordinate lane assignments and front-end associate break and meal periodsResponsible for authorizing transactions and turning keys when necessaryExecute price changes and sign changes as neededPerform additional duties as required including, but not limited to, stocking, freight processing, price changes, cart retrievalEducation/Experience/Qualifications :High School diploma or equivalent2+ years of retail experience desiredEffective communication and customer service skillsReadily adjusts schedule, tasks, and priorities when necessary to meet business needs