Company: Retail (Eyewear)Position: Retail Service SpecialistEmployment: Full-Time, Direct HirePay Range: $15.50-17.50/hBenefits: Health/Dental/Vision Insurance, 401KWork Location: Los Angeles area (Torrance, Sherman Oaks, or Arcadia) General Position SummaryAssists customers in selecting, ordering and fitting eyewear under the supervision of Dispensing Optician; provides a high level of customer service in accordance with company standards; fosters good relations between team members; and provides support asrequested by the Dispensing Optician, the Assistant Store Manager, and the Store Manager.
Essential Job FunctionsTo successfully perform this job, an individual must be able to accomplish each essential function satisfactorily.
Reasonable accommodations will be provided to enable individuals with disabilities to perform these essential functions.
Operations & Service ManagementEvaluate the customer’s prescription and visual requirements to recommend specific lenses, lens coatings, frames, and features as appropriate for each customer.Provide direct support to customers in selecting, ordering, fitting, and adjusting eyewear; taking facial measurements (including measuring pupilary distance, temple length, bridge, eye size, optical centers, and bifocal placement); taking facial measurements; and ensuring that eyewear meets facial measurements and optical prescriptions under the supervision of the Dispensing Optician.Welcome customers in a prompt and friendly manner; maintain a pleasant andprofessional demeanor whenperforming job duties, especially when interacting with customers.Perform sales activities including providing customer assistance, processing payments, sales, andreturns, and responding to customer inquiries.Inform customers of the store’s return and replacement policy, product and pricing information, warranty, and the proper use and care of eyewear.Attend regular staff meetings with Store Manager and Assistant Store Manager to understand companyannouncements and daily sales goals.Attend mandatory training and fully understand contents in order to provide excellent customer service inaccordance with company standards.Maintain records of customer prescriptions, orders, payments, and other patient or business records incompliance with company policy and applicable privacy laws concerning patient information.Assemble eyeglasses by cutting and edging lenses, and fitting lenses into frames.
Other & MiscellaneousAssist the Customer Service Center as appropriate to respond to customers’ e-mail inquiries and callsregarding the retail store, complaints, and product information.Maintain and organize product inventory on the sales floor and in warehouse storage.Perform retail cashier duties.
Requirements:High school diploma or equivalent GEDPrevious retail and customer service experiencePrevious sales or cashier experience preferredMust be responsible, reliable, and punctualMust be able to work flexible hours including weekends To apply, please email resume to htakaoka@pasona.com