CalabasasCAJob DescriptionOur Content Specialist – Retail Learning & Development is a subject matter expert that assists with content creation and updates for onboarding and leadership development in the retail field.
In addition, they assist with keeping all material used for retail training and development current and relevant.
They review the impact of training programs by reviewing key metrics and follow up with the field.
They thrive on maintaining a work environment that is representative of our core principles and that allows our high-performance teams to execute with excellence.Responsibilities:Profit Maximization-Identify opportunities and collaborate with business partners to drive continuous improvementCoordinate with external vendors and internal development teams to ensure the quality of products and timely deliveryCompile and analyze reports and data to identify trends and make learning and development recommendationsOperational Execution-Act as a subject matter expert in company policies, programs and operational processes and their impact on the businessMonitor and support the Associate rewards program by reviewing reporting and being a liaison with vendorSupport stores with Associate Onboarding ProgramParticipate in the design, development, testing and implementation of new learning and development contentMonitor effectiveness of existing training and make recommendations for improvementTalent Optimization-Support the retention and promotion of high-performing teams through development programsSupport organizational initiativesSupport the growth of all Associates through validation of consistent onboarding executionCustomer Experience-Foster relationships with field and corporate partnersProvide quality decision-making that adheres to our core principlesSupport retail engagement strategiesMaintain partnerships and provide feedback to field leadership teams to promote development and high performance in the retail stores.Success Drivers:Drive for Results-Uses data to set priorities and translates goals into action plansConsistently pushes self and others for results; eliminates roadblocksManages internal and external communicationsBuilding High Performance Teams-Creates learning solutions that support the acquisition and retention of the right talentSupports the development of teams and positioning them for growthCustomer Focus-Acts with customers in mindUnderstands and teaches how operational execution directly affects the customer experienceIs dedicated to meeting the expectations and requirements of internal and external customersProblem Solving-Is solution-oriented, sees problems as opportunities Looks beyond the obvious, doesn’t stop at the first answersKeeps the goal in mind and is not easily deterredManaging & Measuring Work-Clearly defines responsibility for tasks and decisionsSets clear and measurable objectivesMonitors process, progress and results and provides effective feedbackManagerial Courage-Does not hold back what needs to be said and is not afraid to take actionProvides on time, direct, complete and actionable feedback to othersScope: Supervises Staff-NoDecision Making-Provides data for decision supportProvides consultation or expert adviceTravel-Requires up to 10% travel over a large geographical area