Summary:The Retail Sales Associate is responsible for providing an excellent customer experience and performing duties as assigned including, but not limited to, cashier, sales floor merchandising, replenishment, receiving and e-commerce fulfillment.Key Roles and Responsibilities:Model company values in all actions, communication and decision-makingMaintain store standards by assisting with stocking, merchandising and e-commerce operations recovering the store to maintain cleanliness; and completing various operational projects/tasksPerforms any other duties as directed by managementSales FloorConsistently create a positive customer experience through the utilization of the sales and customer service programsEducate and enroll customers into BevMo!’s ClubBev Program and the goPuff App.Use product knowledge and BevMo!
training to make product recommendations to customerProvide the customer with solutions, such as product substitutions or special ordering a product when applicableE-commercePick and pack items on a per order basis for dispatch to customersAbility to ensure accuracy of items picked/packedClean and organize warehouseReceivingReceive product from vendors, ensuring physical count matches purchase order/invoice, and resolve discrepancies when they do not matchMerchandise product on the sales floor and in the warehouse to standardsConduct cycle counts to identify loss and improve in-stock positionRe-shelve canceled orders promptlyManage waste and spoilage through strict compliance with ‘FIFO’ practices (First In, First Out)RequirementsSkills Required:Communication: Provide the information required by others in a concise, direct, and unambiguous way.
Strive to ensure that the receiver clearly understands the specifics of the message and are able to listen to, receive, and understand messages conveyed by othersDriving Results: Motivate individuals to achieve and exceed goals by establishing accountabilities, clarifying performance expectations, agreeing to high standards and measures, monitoring and reviewing performance, and providing timely and relevant feedback.Process Management: Take a systematic approach in contributing to making the company’s workflow more effective, efficient, and capable of adapting to an ever-changing environmentCollaboration and Teamwork: Work interdependently and collaboratively with others to achieve mutual goals.
Subordinate individual aims in the interest of working with others in a way that promotes and encourages each person’s contributions toward achieving optimal outcomesEducation & Experience:Must be 21 years of ageRetail, e-commerce or warehouse experience is preferred