Primary Responsibility / Summary
The Retail Work Experience Trainee is a temporary work experience position that provides the participant an opportunity to learn the basic tasks and skills of the position. Participants are placed at a variety of work sites and each experience is unique in skills attainment.
Participants selected for this work experience must meet program requirements and will train for a predetermined number of hours. For more information on how to qualify for this or other work experience positions please https://www.goodwillsocal.org/career-services/employment-centers/.
Essential Duties & Responsibilities
1. Provide excellent service, engages with each customer, while presenting a friendly and cooperative attitude
2. Follow all safety rules and exercise caution in all work related activities.
3. Maintain a clean and safe environment by following all social distancing and personal protective equipment policies and procedures.
4. Receive and accurately record donations using technology.
5. Sort, clean, and stock merchandise on the selling floor, following company standards.
6. Merchandise and maintain the sales floor to meet standards and guidelines.
7. Load and unload trucks.
8. Work flexible shifts; including nights, weekends, holidays and overtime when needed.
Additional Duties & Responsibilities
1. Performs necessary janitorial work.
2. Other duties and special projects as assigned.
3. This is a temporary position.
Supervisory Responsibilities
• This job has no supervisory responsibilities.
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education & Experience
• No prior experience or training.
Certificates, Licenses, Registrations
• None required.
Other Educational Skills & Abilities
• No skills needed.
English Language Skills
• Ability to read a limited number of two- and three-syllable words and to recognize similarities and differences between words and between series of numbers. Ability to print and speak simple sentences.
Mathematical Skills
• No skills needed.
Reasoning Ability
• Ability to apply common sense understanding to carry out simple one- or two-step instructions. Ability to deal with standardized situations with only occasional or no variables.
Computer Skills
• No skills needed.
Other Qualifications
• Punctual and dependable attendance.
• Free from alcohol and drug abuse.
• Understands the basic philosophy of Goodwill and participates fully in carrying out its mission.
• Adheres to Goodwill’s values of Respect, Integrity, Service, & Excellence.
Required Training
• New Hire Orientation
• Standard Operating Procedures
• Customer Service Training
• Financial Literacy
• Managing Difficult Situations
• Hire Select Assessments
Values-Based Work Environment Notice
Goodwill Southern California provides a values-based work environment for our ambassadors. All individuals are expected to support and promote our values:
1. We treat everyone with respect, compassion and inclusion, recognizing their contributions and differences.
2. We conduct business with transparency, integrity and accountability.
3. We serve, empower and advocate for our clients, community, business partners and each other.
4. We pursue a vision of excellence and continuous improvement to better the lives of those we serve.
The above description is not intended to be an “all-inclusive” list of the duties and responsibilities of the job described, nor is it intended to be such a listing of the skills and abilities required to do the job. Rather, it is intended only to describe the general nature of the job.