ORGANIZATION OVERVIEW
For over 30 years, The Skid Row Housing Trust (the Trust) has achieved recognition as a full-spectrum, influential, and innovative market leader in holistic solutions to the challenges of homelessness and equitable community development.
We are known for articulating models of housing and services that are now national best practices.
The Trust leverages an award-winning real estate portfolio representing a $613MM investment in Los Angeles?
Central City; 2,000+ residents and 200+ employees; and partnerships that thread together the expertise of architects and builders, health & social service providers, and civic and community leaders.
Our integrated approach facilitates long-term housing retention rates for those who have experienced homelessness, next-level assistance to people who are ready for greater independence, and blight-reversing buildings that act as tent poles for neighborhood resilience.
Decades of experience combined with data unique to our processes guide the Trust?s policy work and our advocacy for outcome-driven change.
Homelessness has reached a crisis level nationally, and the Trust?s capabilities have attracted strong demand.
Staff positions are responsive to organizational maximization, agility, and expansion.?
The mission of the Trust is to provide permanent supportive housing so that people who have experienced homelessness, prolonged extreme poverty, poor health, disabilities, mental illness and/or addiction can lead safe, stable lives in wellness.
We advance our mission through best-in-class staff, dedicated volunteers, symbiotic partnerships, and strategic decisions based on data analysis and interpretation.
POSITION SUMMARY
The VP of Property Management is responsible for managing and overseeing the Trust?s property management division, comprising a portfolio of twenty-six (26) permanent, supportive housing buildings, including resident relations, physical property issues and various high-level administrative matters.
Reporting to the Trust?s Chief Executive Officer, the VP of Property Management will execute complete oversight of a team in providing best in class resident services.
Primary responsibilities include, but not limited to, resident and vendor relations, property maintenance, construction management, capital projects and resident improvements, budgeting, and monthly property reporting.
Essential duties of this position include, but are not limited to, the following:
Administers and oversees properties to meet the organization?s financial and operational objectives, and to ensure the safety and welfare of staff, residents, and contractors, and to ensure compliance with applicable laws and regulations;
Develop operating, expense, and capital budgets consistent with the organization?s objectives, analyze variances and take corrective action if necessary, and create/implement policies and controls to achieve objectives;
Perform detailed inspections of the Trust?s properties no less than quarterly to ensure building presentation and operations are in accordance with management directives, and to ensure efficient utilization of equipment and personnel; including in the inspection shall be a physical review of all vacant units, all amenities, grounds, maintenance facility, and other areas;
Perform compliance oversight in collaboration with Asset Management team;
Identify and evaluate underperforming properties and develop/implement methods for property to achieve its potential;
Seek out and evaluate investment properties and third party management opportunities using direct/indirect marketing methods and conduct due diligence for possible addition to portfolio;
Identify and supervise major capital improvement projects;
Manage resident and customer relations by implementation of surveys, dashboard reports of survey results to the organization?s Chief Operating and Executive Officers on a monthly basis for each property;
Manage security and emergency plans for properties, such as after-hours emergencies;
Foster a positive and respectful work environment to provide for the professional growth and development of staff;
Co-develop a recruitment program to recruit new staff with the goal of delivering exemplary service to residents and internal/external constituents;
Manage the retention of property files and records;
Direct senior-level executives, directors and property managers in the operation, maintenance and leasing activities of the properties in order to maintain high quality standards set forth by the organization;
Manage the main office support staff;
Reviews property management operational reports and financial statements to be informed on current conditions and performance;
Collaborate with Real Estate Development to address property management issues to be included in upcoming design/developments;
Prepare management documents, such as management agreements, plans, initial operating budgets, lease up and marketing plans in collaboration with Real Estate Development team;
Ensure practices are in place to comply with Federal Fair Housing and ADA to manage risk and reduce liability;
Direct and lead team to achieve and maintain the desired occupancy levels and return on investment;
Approve operating budgets that adequately fund the maintenance and upkeep of the property to secure its positioning within the market and its ability to remain competitive while controlling operating costs;
Utilize property management software (Yardi), HappyCo to help increase and stabilize revenues, improve efficiencies and ensure accountability;
Identify benchmarks and manage staff to guarantee services remain competitive in the marketplace including, rents, utilities, marketing, salaries, grounds, maintenance, management fees, collections, turnovers, occupancy rates, and miscellaneous expenses;
Identify outliers from the benchmarks and ensure necessary adjustments are made;
Provide clear direction and expectations while supporting and encouraging the team;
Must have a general understanding of the makeup, strengths, and weaknesses of each property in the portfolio;
Mentor, coach, supervise and develop staff;
Anticipate market changes and make appropriate strategic adjustments;
Handle new construction start up, leasing, marketing;
Establishes and updates strategic asset review which includes asset information and outlines short-term strategic objectives;
Continuously monitors the implementation of the project budget and operating plans through oversight of revenue and expenses, and apprises executive and senior management of significant exceptions from budget or operating plans;
Confers with key personnel, consultants and subcontractors on the construction progress to provide technical advice and to resolve problems, and recommend changes as needed;
Reviews monthly operating statements and prepares monthly operating reports, which track investment performance;
Oversees leasing, marketing, design and advertising effort to ensure financial goals are met;
Represents the organization in a professional manner at all times, and consistently maintains a professional courteous attitude when dealing with residents, staff, Board of Director and external constituents
QUALIFICATIONS
A minimum of a Bachelor?s degree and seven (7) years of advanced-level residential property management experience required;
Previous experience in affordable housing, TCAC, HCD a plus;