Job Details:
Facilitate third party risk assessments for initial due diligence and ongoing oversight of third party vendor services.
This includes collection of documents and analysis, third party risk assessment questionnaire requirements, reviewing audited reports of controls (i.e.
SSAE18, SOC Type II, PCI AoC/RoC) and other information to support full evaluation of any potential outsourcing risks.
Partner and coordinate closely with internal stakeholder areas (i.e.
Information Security, Enterprise Risk Management, Business Continuity Program Office, Credit Administration, and Compliance) to facilitate and evaluate 3rd party service providers.
Manage vendors within the vendor portfolio; ensure proper governance of vendors
Support the implementation of monitoring and tracking vendor service level agreements, contracts, and performance for vendors
Establish good partnership with vendor risk owners and coordinate closely with the vendor risk assessment team to ensure proper engagement and governance is being followed during the onboarding, due diligence phase of vendor management, as well as all phases of the vendor life cycle
Work closely with vendor risk owners to ensure required artifacts for vendors, such as vendor onboarding process, ongoing monitoring artifacts, vendor business reviews, vendor scorecards, etc.
are completed
Play a key role in VMO brainstorming sessions cross-functionally to provide better efficiency through automation of existing and manual processes.
Maintain proper information/documentation and records related to the Bank’s vendors for both internal and external audits using OCC and FFIEC guidelines as a reference.
Assist with the development and communication of vendor management standards, processes, and procedures in alignment with VMO policy and goals.
Lead the development and communication of standards, processes, and procedures; Maintain and update policies, procedures and best practices for vendor management of vendor performance and associated risk
Lead collaborative efforts with cross functional subject matter experts (businesses/stakeholders) such as Legal, Compliance, Risk Management, Info Sec, Procurement/Sourcing, BCP/DR, RBC to support vendor Management office and third party support services ensuring compliance with bank policy and regulatory compliance
Facilitate service delivery meetings to ensure delivery against objectives are being met.
Develop regular reports on contract milestones, execution and risk, and inform internal business partners, vendors and management of activities and progress through regular written and verbal communication.
Support, track and report on vendor management milestones, activities, and all incoming requests for vendor related assistance
Support monthly and quarterly vendor status reporting, key supplier metrics, key risk indicators, performance metrics and periodic updates to key business stakeholders
Help lead in the development efforts to automate and prepare management analytics reporting including monthly, quarterly updates enterprise wide.
Additionally help provide reporting for the Bank’s Vendor Relationship Owners and delegates and vendor management related working groups, forums and committees.
Support resolution of vendor activities, inquiries, issues, incidents, service requests, and escalations, etc…
Maintain vendor and contract data in systems
Champion the enterprise Vendor Management and risk awareness purpose throughout the organization; train and advise colleagues on the vendor management processes in support of the CNB’s Third Party Risk Management Policies and Procedures
Experience working with large sets of data to analyze and develop reports; experience with data visualization and reporting tools such as Tableau and Alteryx
Provide guidance to colleagues on the vendor management processes
Support various adhoc projects supporting program enhancements, process improvements, and other functions
Build, support, and implement the development of vendor SLAs, as required; Document and track SLAs and SLOs for third party services; Assess contractual SLAs and determine adequacy; develop SLAs, as required
Prepare Monthly Enterprise Vendor Management Service reporting (leveraging ServiceNow)
– focusing on service levels, risks, issues, proactively identified opportunities and ideas for improvements
Conduct targeted quality assurance reviews to ensure vendor and vendor relationship owner/s compliance with Bank policies, requirements and contractual provisions.
Escalate vendor issues and support the resolution of issues
Monitor vendor risk indicators including risks and incidents for escalation to management Second line Risk Management team and reporting
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Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled