The Unified Communications II will independently plan, install, integrate and validate network software and hardware solutions. Serves as a resource to less experienced team members on escalated issues of a routine nature.
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Salary: $75,000 – $88,000 per year
A bit about us:
Leading Healthcare System based in Los Angeles, CA
Why join us?
Great career growth and amazing benefits package – Onsite required local to LA.
Job Details
Summary:
- The Unified Communications II will independently plan, install, integrate and validate network software and hardware solutions. Serves as a resource to less experienced team members on escalated issues of a routine nature. Acquires and applies broad knowledge of client, its services and processes. Resolves issues and navigates obstacles to deliver work product. Delivers technical solutions for the voice network infrastructure, WAN, and wireless. Develops, manages and tests disaster recovery solutions. Maintains and tests disaster recovery solutions. Participates in the evaluation, development, implementation, integration and administration of internal and external business solutions. Provides insight to management on issues. Supports the mission, vision, values and strategic goals of client.
Minimum Education:
- Bachelor Science in Computer Science, Information Systems, Computer Engineering, or related field
- Cisco Certified Network Associate (CCNA) certificate preferred
- Cisco Certified Network Professional (CCNP) certificate preferred
- Avaya Certified Integration Specialist (ACIS)/ Avaya Implementation Professional Specialist (AIPS) certification preferred
- Microsoft Certified Technology Specialist (MCTS) certification preferred
Minimum Experience/Accountabilities:
- 5+ years of relevant business support and/or information technology support experience
- 9 years of relevant business support and/or information technology support experience if no Bachelor of Science in Computer Science, Information Systems, Computer Engineering, or related field.
- Working knowledge of designing, installing, specific to Nortel, Avaya and Cisco and service providers such as AT&T
- Familiarity with ITIL Frameworks
- Requires a maturing level of analytical ability to find solutions to increasingly difficult technical or administrative problems, to determine economic feasibility or options available, and to assess time involved in system changes. Thorough documentation and business language skills are also required
- Must be able to demonstrate expert level experience with Nortel/Avaya system design, Cisco wired/wireless phones, PRI/Smart trunk configuration, NXX number plans and trunk routing, capacity planning and capacity management
- Requires hands-on expertise with Nortel/Avaya and Cisco Unified Communications phone equipment, cable infrastructure and WAN circuits
- Strong customer service skills. Requires a professional approach in all situations
- Strong communication and interpersonal skills. Must be able to communicate the impact and solutions of application/system problems in business language
- Provide after-hours and weekend on-call support for service-related issues to support 24/7 operations.
- Able to solve complex problems and take a new perspective on existing solutions by either completing the work or gathering all of the resources needed for ultimate resolution and continuity of problem management
- Able to effectively interpret customer needs, assess requirements and identify solutions to nonstandard requests
- Able to make appropriate decisions within guidelines and policies
- Able to act as a resource for colleagues and provide mentoring and coaching
- Willing to travel between on-site and remote site locations 20% of the time
- Intermediate ability to implement, configure, and administer Cisco Call Manager, Call Center & Unity environment and Nortel TDM and VoIP platforms.
- Intermediate knowledge of Telco services (PRI, DID, POTS, GS/LS Trunks, SIP Trunks)
- Understanding of TCP/IP, routing and switching protocols including SIP, LAN, WAN, VLAN
- Experience working with Cat5e/6 cabling and tools
- Experience cabling routing Cisco Router and Switches
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