The Who
Back in 1988, our founders had an ambitious dream to form the largest independent travel specialist in the world and to set the example of how touring and travel should be done.
The belief that travel is one of the most emotive experiences you undertake and our ambition to make this experience the absolute best it can be for the traveler, has become the guiding principle for TAG.
We believe that through a bespoke, high-touch, personal service we can alleviate the stress and complexity of travel, meaning whether it is a business meeting to close a deal, an event to meet industry peers or a gig for 50,000 screaming fans, we will get our clients to where they need to be feeling ready to take on the world.
The Why
At TAG experience matters.
You will have a passion for people, preparing and delivering the training they need to excel at their roles.
Your drive to help, challenge, engage and develop staff will help to maintain TAG’s reputation for outstanding customer service.
You should want to continually improve and elevate the experience our frontline and support employees have engaging with TAG, our technology and our products, as well as ensuring that our clients have the best possible experience too.
The What
As Training and Development Specialist, you will have a diverse and varied role.
Here are just some of the things you’ll be getting involved with:
Deliver Training: Prepare, facilitate and deliver training on our key products and systems to Travel Specialists across the US office network.
Identify needs: Work collaboratively with internal stakeholders to identify training and development needs, identify problems and suggest solutions.
Training material: Be responsible for the training materials, manuals, tests and training aids to ensure they are up-to-date and to maximise effectiveness
Measure success: Use feedback methods to monitor the success of training and employee engagement
Train-the trainer: Facilitate train-the-trainer sessions and programs as assigned
Quality improvement: Work across functions to assist in the quality improvement TAG frontline travel processes.
Logistics: Plan and manage all logistics for small and large training groups in online and in-person settings.
The How
To be successful at TAG is as much about mindset and attitude as it is about skill set and qualifications.
We’re a team who share the same desire and passion to go above and beyond for each and every client.
We revel in making the seemingly impossible possible, always rising to the challenge with ambition and a genuine, open attitude.
You will report into the Agent Product Support Manager as part of the Operations team.
Collaborating with the global training team, you will jointly implement new and existing training projects and drive the improvement and optimization of policies, processes and system functions.
We work flexibly to accommodate our TAG team colleagues, meaning on occasion there could be requirements ‘outside of office hours’ to manage time zones and other work commitments.
As Training and Development Specialist there are several credentials and attributes which would be advantageous, but a determined attitude and willingness to learn, are equally important.
CPLP credential: A Certified Professional in Learning and Performance (CPLP) credential is preferred
Previous travel industry experience: One year previous experience in the travel industry, as well as GDS experience would be a benefit
Teamwork: You need to be able to work across teams, locations and time zones, building strong relationships with those you are training.
Office 365: Microsoft skills would be advantageous.
You will be required to write and deliver your own training documents.
The Where and when
This is a full-time (35 hours a week) role based in the US with frequent travel to our offices in this region.
Since March 2020 we have operated a flexible, hybrid approach to working and will continue to do this moving forward.
We will work with you to find the best mix of office and home working that suits your life and the needs of the team You will report into the Agent Product Support Manager who is based in LA.
There are regional Training and Development teams based in the UK and Australia.
The important bit
As passionate as you may be about changing the face of travel, let’s be honest – you’re not doing this for free.
So, here’s our promise to you:
Salary: DOE
Medical, Dental and Vision insurance
401K
Life & AD&D
Wellness/EAP Program
Employee discounts
Paid holidays
Paid Time Off (PTO)
We also provide equal employment opportunities for all employees and applicants.
This prohibits discrimination and harassment of any type without regard to race, colour, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
How to apply
We want to know a bit about you.
Send a cover letter outlining why you think TAG is a good fit for you and an up-to-date CV.
And before you press send make sure you’re eligible to work in the USA!
Job Types: Full-time, Contract
Work Location: One location