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Trade Account Coordinator

Lulu and Georgia

This is a Full-time position in Los Angeles, CA posted May 1, 2021.

Lulu and Georgia offers elevated essentials and coveted statement pieces for an inspired home.

Launched in 2012 and based in Los Angeles, California, the e-commerce home décor company focuses on designing and thoughtfully curating the best in interior design-and making it accessible.

Lulu and Georgia has evolved and expanded its product line to include curated finds, vintage rugs, as well as exclusive capsules from celebrated interior designers and tastemakers.

Starting with a handful of team members, our brand has grown substantially since then, but the purpose and passion on which it was founded remains.

Our culture is built on strategic thinking, hard work, and collaboration, and we constantly strive to encourage open and inclusive communication.

Lulu and Georgia is looking for a Trade Account Coordinator to join our growing team.

This person will support the Trade Account Executive in providing first class service to trade members in all facets of the sales process.

The ideal candidate will have customer service or sales experience, a passion for home décor and interior design, and excellent communication skills.

This is a full-time role that reports to our Trade Account Executive and can be based in Los Angeles or remotely.

Responsibilities:

Deliver first-class service to all trade members throughout the entire sales process from generating new quotes to processing delivery Review trade program applications and register approved members Prepare quotes for prospective clients and answer any pre-purchase inquiries Assist with post-purchase inquiries involving customer orders, shipping, and processing returns Communicate with our warehouses and shipping partners to resolve outstanding issues Analyze customer feedback and coordinate with management to continuously improve the shopping experience Be a solutions-minded advocate for complicated situations

What we are looking for:
Detail-oriented individual who’s driven by deadlines and high sense of urgency Excellent communication skills (written, verbal, email, telephone) with strong attention to detail Superior organizational and time management skills Self-starter and capable of working while managing multiple projects simultaneously Comfortable working in a fast-paced startup environment Strong interpersonal / teamwork skills Proactive approach to problem-solving, adapt quickly to changes

Preferred requirements:
Experience in the furniture and/or interior design industry Background in customer service or sales Experience working with ZenDesk and/or HubSpot