Title: Technical Writer Location: Work from Home Shift: Monday – Friday, 8: 00AM/9: 00AM – 4: 30PM/5: 00PM The Technical Writer will work closely with various departments to develop high-quality, professional documentation for various audiences across multiple lines of business (e.g., Medicaid, Medicare, Commercial, and Specialty).
They will assist the training team in developing course outline, objectives and writing, organizing training content and writing facilitator guidelines, on top of providing superior customer service and products in a timely and collaborative manner within a fast-paced work environment.
Job Duties:
• Analyzes requests to determine the scope, audience, and priority.
• Collaborates with internal customers (e.g., account managers, project managers, trainers, clinical staff, and subject matter experts) to write, copyedit, format, brand, and post documentation for staff and, if applicable, external clients.
• Supports Project Management in writing, copyediting, and formatting documentation for new client implementations.
• Supports operational documentation that includes, but is not limited to, job aids and user manuals, clinical drug information, reference material for call center agents and pharmacists, newsletter articles, and forms.
• Ensures that the documentation repository is updated with new and revised documents and posted, when necessary, to the intranet site.
• Maintains records of all requests and approvals for tracking purposes.
• May work with a variety of learning technologies and development tools and/or coordinate with trainers to design and develop eLearning modules.
• Handles other duties as assigned.
Required Qualifications:
• 3 years of technical writing experience required.
• Corporate-level writing experience required.
• Background in course writing or curriculum development required.
• High School Diploma or GED required, Bachelor’ s Degree in related field preferred.
If you’ re interested in this job opportunity, please email a copy of your resume to Devon Apel at dapelalinestaffing.com, or apply to this posting