The Service and Parts Technical Advisor acts as a direct liaison between Stellantis, and our Chrysler, Jeep, Dodge, Ram, Alfa Romeo, and FIAT dealerships within the California Business Center. The Technical Advisor’s responsibility is to provide technical assistance and fixed operations consultation to our dealer service personnel, fleet, and commercial customers.
The Technical Advisor will motivate and lead dealer service personnel to increase levels of service and parts performance consistent with corporate and industry direction. They will assist with resolutions on current unresolved issues in support of dealer’s efforts to maximize their competitiveness in the marketplace while improving customer retention and loyalty.
Job responsibilities include but not limited to:
- Provide in-dealership technical assistance
- Troubleshoot and solve final repair attempt situations
- Represent Stellantis as subject matter expert (litigation/buybacks); CAIR updates needed for each involvement
- Manage dealership technical training requirements
- Provide support for C.A.G. / engineering – providing on ground request support
- Recall and Required Service Updates (RSU) follow-up and reduction
- Act as a quality feedback liaison
- Provide dealership consultation on the following: repair service agreements and facilities inspections
- Tools / equipment facility needs
- Engage with Dealerships, with a focus on Fixed First Visit, repair order documentation, and rapid engagement of corporate technical assistance and the CAC to minimize days down to increase customer satisfaction for California customers
- Provide technical assistance and support to Dealerships in Market to address at-risk vehicles